en
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8 Troubleshooting
81
SolarMax Service Center
If you have technical questions or difficulties, our Service Center will be happy to help you.
To do that we need the following information:
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Device type
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Serial number (S/N)
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Installation location
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Information about the failure you are experiencing (status message, etc.)
Contacting the SolarMax Service Center
The contact details of the SolarMax Service Center can be found on the back of this
instruction manual.
Sputnik Engineering AG
Länggasse 85
CH-2504 Biel/Bienne
82
Diagnosis & measures
The following tables describe possible actions for remedying faults. If the actions sug-
gested do not correct the fault, please contact the SolarMax Service Center.
821 General troubleshooting
Problem
Cause
Actions
The graphics display
remains blank
The DC disconnector is switched
off.
Switch on the DC disconnector.
The irradiation is too low.
Wait until irradiation is high
enough.
The strings are interrupted.
Check the PV generator and
eliminate the interruption.
It is possible that the inverter is
defective.
Contact the SolarMax Service
Center.
The graphics display only
flashes briefly.
The irradiation is too low.
Wait until irradiation is high
enough.
