Sole Fitness E20, Owner'S Manual

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E20

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 E25

 ELLIPTICAL

MANUFACTURER’S 

LIMITED WARRANTY

ELLIPTICAL WARRANTY

Effective August 1, 2012

SOLE warrants all its elliptical parts for a period of time listed below from the date of retail sale, as determined by sale receipt, or in the absence of a 

sales receipt eighteen (18) months from the original factory shipping date. SOLE’s responsibilities include providing new or remanufactured parts, at 

SOLE’s option, and technical support to our  independent dealers and servicing organizations. In the absence of a dealer or service organization, these 

warranties will be administered by SOLE directly to a consumer. The warranty period applies to the following components:

E20

Labor

Frame Weldments

Brake

Cosmetic Items*

All Other Components

1 Year

Lifetime

3 Years

90 Days

3 Years

E25

Labor

Frame Weldments

Brake

Cosmetic Items*

All Other Components

1 Year

Lifetime

3 Years

90 Days

3 Years

NORMAL RESPONSIBILITIES OF THE CONSUMER

This warranty applies only to products in ordinary household use, and the consumer is responsible for the items listed below:

1. 

The warranty registration card must be completed and returned to the address listed on the card within 10 days of the original purchase to 

validate the manufacturer’s limited warranty.

2. 

Proper use of the elliptical in accordance with the instructions provided in this manual

3. 

Proper installation in accordance with instructions provided with the elliptical and with all local electric codes.

4. 

Proper connection to a grounded power supply of sufficient voltage, replacement of blown fuses, repair of loose connections or defects in house 

wiring.

5. 

Expenses for making the elliptical accessible for servicing, including any item that was not part of the elliptical at the time it was shipped from 

the factory.

6. 

Damages to the elliptical finish during shipping, installation or following installation.

7. 

Routine maintenance of this unit as specified in this manual.

EXCLUSIONS

This warranty does not cover the following:

1. 

CONSEQUENTIAL, COLLATERAL, OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES  

RESULTING FROM ANY BREACH OF THIS WRITTEN OR ANY IMPLIED WARRANTY.  

Note

: Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

2. 

Service call reimbursement to the consumer. Service call reimbursement to the dealer that does not involve malfunction or defects in  

workmanship or material, for units that are beyond the warranty period, for units that are beyond the service call reimbursement period, for  

elliptical not requiring component replacement, or elliptical not in ordinary household use.

3. 

Damages caused by services performed by persons other than authorized SOLE service companies; use of parts other than original SOLE parts; 

or external causes such as corrosion, discoloration of paint or plastic, alterations, modifications, abuse, misuse, accident, improper maintenance, 

inadequate power supply, or acts of God.

4. 

Products with original serial numbers that have been removed or altered.

5. 

Products that have been: sold, transferred, bartered, or given to a third party.

6. 

Products that do not have a warranty registration card on file at SOLE. SOLE reserves the right to request proof of purchase if no warranty record 

exists for the product.

7. 

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY 

AND/OR FITNESS FOR A PARTICULAR PURPOSE. 

8. 

Product use in any environment other than a residential setting.

9. 

Warranties outside of North America may vary. Please contact your local dealer for details.

SERVICE

Keep your bill of sale. Twelve (12) months from the date on the bill of sale or eighteen (18) months from the date of factory shipping as determined 

by the serial number establishes the labor warranty period should service be required. If service is performed, it is in your best interest to obtain and 

keep all receipts. This written warranty gives you specific legal rights. You may also have other rights that vary from state to state. Service under this 

warranty must be obtained by following these steps, in order:

1. 

Contact your selling authorized SOLE dealer. OR

2. 

Submit all service requests including serial number, contact information and a brief description of the problem online at www.soleellipticals.

com/technical.php?p=service.

3. 

If you have any questions about your new product or questions about the warranty contact SOLE Fitness at 1-866-780-SOLE (7653). If you have a 

technical problem with your new elliptical contact SOLE technical service at 866-MYSOLE1 (697-6531).  If purchased at Sears: 1-800-469-4663.

4. 

If no local service is available, SOLE will repair or replace the parts, at SOLE’s option, within the warranty period at no charge for parts. All  

transportation costs, both to our factory and upon return to the owner, are the responsibility of the owner. The owner is responsible for  

adequate packaging upon return to SOLE. SOLE is not responsible for damages that occur during shipping. Make all freight damage claims with 

the appropriate freight carrier. DO NOT SHIP ANY UNIT TO OUR FACTORY WITHOUT A RETURN AUTHORIZATION NUMBER. All units arriving with-

out a return authorization number will be refused.

5. 

For any further information, or to contact our service department by mail, send your correspondence to:

Product features or specifications as described or illustrated are subject to change without notice. All warranties are made by SOLE.

SOLE Fitness

P.O. Box 2037

Jonesboro, AR 72402-2037

* Cosmetic items including, but not limited to the following: grips, console overlays, and labels/decals.