Customer Service 1-888-707-1880
28
Dyaco Canada Inc. 2016
Email: customerservice@dyaco.ca
SERVICE
CHECKLIST
-DIAGNOSIS
GUIDE
Before contacting your dealer for aid, please review the following information. It may save you
both time and expense. This list includes common problems that may not be covered under the
treadmill’s warranty.
PROBLEM SOLUTION/CAUSE
Display does not light
1. Tether cord not in position.
2. Circuit breaker on front grill tripped.
Push circuit breaker in until it locks.
3. Plug is disconnected. Make sure plug is firmly pushed
into AC household wall outlet.
4. Household circuit breaker may be tripped.
5. Treadmill defect. Contact your dealer.
Tread-belt does not stay centered
Treadmill belt hesitates when
walked/run on
The user may be walking while favoring or putting more
weight on either the left or right foot. If this walking
pattern is natural, track the belt slightly Off-center to the
side opposite from the belt movement. See
General
Maintenance
section on
Tread-belt Tension
Adjust as
necessary.
Motor is not responsive after
pressing start
If the belt moves, but stops after a short time and the
display shows “E1”, run calibration.
If you press
Start
and the belt never moves, then
the display shows E1, contact service.
Treadmill will only achieve
approximately 7 mph but shows
higher speed on display
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use an
extension cord. If an extension cord is required it
should be as short as possible and heavy duty 16
gauge minimum. Low household voltage. Contact an
electrician or your dealer. A minimum of 110V AC
current is required.
Tread-belt stops quickly/suddenly
when tether cord is pulled
High belt/deck friction. See
General Maintenance
section on lubrication.
Treadmill trips on board 15 amp
circuit
High belt/deck friction. See
General Maintenance
Computer shuts off when console is
touched (on a cold day) while
walking/running
Treadmill may not be grounded. Static electricity is
“crashing” the computer. Refer to Grounding.
House circuit breaker trips, but not
the treadmill circuit breaker
Need to replace the house breaker with a “High In-
rush current” type breaker.
