D C D C 7 5 0 : 1 5 0 - 2 5 0 V , 1 3 . 2 V
2 0 0 V - 4 0 0 V , 1 2 V
2 0 0 - 4 0 0 V , 1 3 . 2 V
2 0 0 - 4 0 0 V , 2 4 V
Warranty
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10
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Warranty
In an effort to keep our customers completely satisfied with the quality and performance of items purchased from
Solectria, the following warranty policy applies.
Solectria Corporation shall pay for the repair or replacement (at our option) of any component found to be defective
due to flaws in materials and/or workmanship within the first 12 months following the date of sale with no (US$0.00)
deductible, with the exceptions noted below. The customer shall pay for the shipping cost (UPS ground) to return the
unit(s) to Solectria. For warranty repairs and replacements, Solectria will pay the shipping costs (UPS ground) of
returning the unit to the customer. Solectria will not pay for the cost of rush delivery.
For the purpose of this warranty, components include but are not limited to motors, motor controllers, DC-DC
converters, battery chargers, amp-hour counters, etc.
This warranty
does
not
cover:
•
Products that have been opened, tampered with, or modified in any way.
•
Items defined as routine maintenance.
•
Damage caused by misuse, accident, alteration, lack of maintenance, inadequate packaging or use of
incorrect lubricants.
•
Damage or corrosion caused by exposure to after-market products, the environment, or chemical treatments,
and;
•
Wear items including but not limited to extension cords, plugs, connectors, cables, and enclosures.
In the event that it becomes necessary to return a product to us for service, call ahead for a Return of Merchandise
Authorization Number to help expedite the repair. Any item being returned should be wrapped securely in the original
or similar packaging to prevent damage in transit. Use the following guidelines for packing your unit for return shipment.
Keep your shipping carton!
Your carton is specially designed to prevent shipping damage to the metal case and cable connectors of your unit. If
the carton is lost, Solectria will supply a replacement carton for a fee.
If the unit must be shipped immediately, you must triple-wrap it with large cell bubble-pack and place it securely in a
double-walled, corrugated carton for shipment back to Solectria. Any repair costs for the unit that are associated with
case damage due to improper shipment will be borne by the carrier or the customer and will affect your warranty.
Customer will be charged an evaluation fee for Non-Warranty items returned to Solectria Warranty items returned to
Solectria that are found operable will also incur an evaluation fee. Call Solectria’s Customer Service Department for
details.
