Installation
and
Operation
Manual
(Rev
A)
PVI
50
‐
100KW
Series
Inverters
DOCR
‐
070233
Page
85
of
92
7.8
Return
Material
Authorization
Policy
Please
review
our
Return
Merchandise
Authorization
Policy
below.
Obtaining
a
required,
Return
Material
Authorization:
Before
returning
a
product
directly
to
Solectria
Renewables
you
must
obtain
a
Return
Material
Authorization
(RMA)
number
and
the
correct
factory
"Ship
To"
address.
Products
must
also
be
shipped
prepaid.
Product
shipments
will
be
refused
and
returned
at
your
expense
if
they
are
unauthorized,
returned
without
an
RMA
number
clearly
marked
on
the
outside
of
the
shipping
box,
if
they
are
shipped
collect,
or
if
they
are
shipped
to
the
wrong
location.
Information
Solectria
Renewables
needs
when
you
are
obtaining
service:
1)
The
model
names
and
serial
number
of
your
product
Preparing
the
product
for
shipping:
1)
Package
the
unit
safely,
preferably
using
the
original
box
and
packing
materials.
Please
ensure
that
your
product
is
shipped
fully
insured
in
the
original
packaging
or
equivalent.
This
warranty
will
not
apply
where
the
product
is
damaged
due
to
improper
packaging.
2)
Include
the
following:
a.
The
RMA
number
supplied
by
Solectria
Renewables
clearly
marked
on
the
outside
of
the
box.
b.
A
return
address
to
which
the
unit
can
be
shipped.
Post
office
boxes
are
not
acceptable.
c.
A
contact
telephone
number
where
you
can
be
reached
during
work
hours.
d.
A
brief
description
of
the
problem.
Ship
the
unit
prepaid
to
the
address
provided
by
your
Solectria
Renewables’
customer
service
representative.
Returning
a
product
from
outside
of
the
USA
or
Canada:
In
addition
to
the
above,
you
MUST
include
return
freight
funds
and
are
fully
responsible
for
all
documents,
duties,
tariffs,
and
deposits.
Contact
information:
Solectria
Renewables
LLC
360
Merrimack
Street,
Building
9
Lawrence,
Massachusetts,
01843
USA
Tel:
978.683.9700
Fax:
978.683.9702
Email:
service@solectria.com
Website:
www.solectria.com
