PVI 1800/PVI 2500
Installation and Operation Manual
34
6 Product Warranty & RMA Policy
6.1 Warranty Policy
The Solectria Renewables Warranty Policy is stated below.
Solectria Renewables Warranty Coverage:
Solectria Renewables Limited Warranties are provided by Solectria Renewables, LLC. ("Solectria
Renewables") and cover defects in workmanship and materials.
Duration of a Solectria Renewables Warranty Period:
The warranty period is 60 months from the date of purchase of the PVI 1800, PVI 2500, PVI13kW or
PVI60KW, PVI77KW and PVI90KW by the end user or 64 months after the delivery date from Solectria
Renewables to installer, dealer, distributor (merchant) whichever is shorter. If a warranty extension has
been purchased, the term is defined as extension beyond 60 months. For example, if a 5-year extension
(to 10 years total) is purchased, the term becomes 120 months from date of purchase.
If Solectria Renewables repairs or replaces a product, its warranty continues for the remaining portion of
the original Warranty Period or 90 days from the date of the return shipment to the customer, whichever
is greater.
All warranties are null and void if full payment for products and associated shipping are not received in
full and in a timely manner by Solectria Renewables.
Please contact Solectria Renewables Customer Service for further details on other products.
What will Solectria Renewables do?
Solectria Renewables will, at its option, repair or replace the defective product free of charge, provided
that you notify Solectria Renewables of the product defect within the Warranty Period for your product,
and provided that Solectria Renewables, through inspection, establishes the existence of such a defect and
that it is covered by the Limited Warranty.
Solectria Renewables will, at its option, use new and/or reconditioned parts in performing warranty repair
and building replacement products. Solectria Renewables reserves the right to use parts or products of
original or improved design in the repair or replacement. All replaced products and all parts removed
from repaired products become the property of Solectria Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no
reimbursement for lost energy production.)
Solectria Renewables covers both parts and labor necessary to repair the product, and return shipment to
the customer via a Solectria Renewables-selected non-expedited surface freight within the contiguous
United States and Canada. Alaska and Hawaii are excluded. Contact Solectria Renewables customer
service for details on freight policy for return shipments outside of the contiguous United States and
Canada.
In the event an extended warranty option has been purchased, this extended warranty only applies to
exposed outdoor locations (defined as rooftop or open/unprotected locations) if the product has been
