PVI 3000S, 4000S, 5000S, 5300 Series Inverters
Installation and Operation Manual (Rev A)
56
What will Solectria Renewables do?
Solectria Renewables will, at its sole option, repair or replace the defective product free of
charge, provided that Solectria Renewables is notified of the product defect within the Warranty
Period for the product, and provided that Solectria Renewables, through inspection, establishes
the existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its sole option, use new and / or reconditioned parts in performing
warranty repair and/or replacements. Solectria Renewables reserves the right to use parts or
products of original or improved design in the repair or replacement of the product. All replaced
products and all parts removed from repaired products become the property of Solectria
Renewables. Solectria Renewables will attempt to repair the unit within a reasonable time
period. No provision will be made for reimbursement of lost energy production.
For three-phase inverters 10kW and higher:
Solectria Renewables covers parts, travel and labor necessary to repair the product and shipment
of parts to and from the customer via a Solectria Renewables-selected non-expedited surface
freight within the contiguous United States, Canada and Mexico. For Alaska, Hawaii and all other
installation locations Solectria Renewables will supply necessary parts as needed for warranty
repairs; however, travel is not included. Contact Solectria Renewables customer service for
details on the freight policy for return shipments outside of the contiguous United States, Canada
and Mexico.
For single-phase inverters 7.5kW and lower:
Solectria Renewables covers replacement inverters or parts necessary to repair the product and
shipments of parts to and from the customer via a Solectria Renewables-selected non-expedited
surface freight within the contiguous United States, Canada and Mexico. For Alaska, Hawaii and
all other installation locations Solectria Renewables will cover the cost of return shipment of
product one way from the customer. The warranty does not include customs fees, broker fees or
other taxes that may be imposed by the government agency. Contact Solectria Renewables
customer service for details on freight policy for return shipments outside of the contiguous
United States, Canada and Mexico.
Obtaining Service:
If your product requires troubleshooting or warranty service, contact your distributor or dealer /
installer. If you are unable to contact your distributor or dealer / installer, or the distributor or
dealer / installer is unable to provide service, contact Solectria Renewables directly at the
number listed on the website in the customer service section for your product.
Solectria Renewables may send personnel to a jobsite or contract with an area technician,
installer or other authorized, trained service personnel to service / replace components.
