Installation
and
Operation
Manual
(REV
H)
PVI
6500
/
PVI
7500
62
6 Product Warranty & RMA Policy
6.1 Warranty Policy
The Solectria Renewables Warranty Policy is stated below.
Solectria Renewables Warranty Coverage:
Solectria Renewables Limited Warranties are provided by Solectria Renewables, LLC. ("Solectria Renewables") and cover
defects in workmanship and materials. Solectria Renewables’ price for the products is based on inclusion of these limited
warranty provisions and disclaimers. In the event of a conflict between the terms of this Limited Warranty and any terms and
conditions proposed by purchasers of Solectria Renewables’ products, these Limited Warranty provisions shall govern the parties’
obligations with respect to warranty coverage for defective products.
Duration of a Solectria Renewables Warranty Period:
The warranty period is 60 months from the date of purchase of the
PVI 6500-7500 Inverter
by the end user or 64 months after the
delivery date from Solectria Renewables to distributor or dealer/installer, whichever is shorter. If a warranty extension has been
purchased, the term is defined as extension beyond 60 months. For example, if a 5-year extension (to 10 years total) is purchased,
the term becomes 120 months from date of purchase.
If Solectria Renewables repairs or replaces a product, its warranty continues for the remaining portion of the original Warranty
Period or 90 days from the date of the return shipment to the customer, whichever is greater.
Solectria Renewables obligation to repair or replace a defective product under this warranty is contingent upon Solectria
Renewables receiving full and timely payment for the warranted products and associated shipping. Solectria Renewables
Warranty Coverage is voidable, at Solectria Renewables’ sole option, if full payment for products and associated shipping is not
received in full and in a timely manner by Solectria Renewables. Please contact Solectria Renewables Customer Service for
further details on other products.
What will Solectria Renewables do?
Solectria Renewables will, at its sole option, repair or replace the defective product free of charge, provided that you notify
Solectria Renewables of the product defect within the Warranty Period for your product, and provided that Solectria Renewables,
through inspection, establishes the existence of such a defect and that it is covered by the Limited Warranty.
Solectria Renewables will, at its sole option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Solectria Renewables reserves the right to use parts or products of original or improved design in the repair
or replacement. All replaced products and all parts removed from repaired products become the property of Solectria Renewables.
Solectria Renewables will attempt to repair the unit within a reasonable time period (there is no reimbursement for lost energy
production.)
For three-phase inverters 10kW and higher:
Solectria Renewables covers parts, travel and labor necessary to repair the product and shipment of parts to and from the customer
via a Solectria Renewables-selected non-expedited surface freight within the contiguous United States, Canada and Mexico. For
Alaska, Hawaii and all other installation locations Solectria Renewables will supply necessary parts as needed for warranty
repairs; however labor and travel are not included. Contact Solectria Renewables customer service for details on freight policy for
return shipments outside of the contiguous United States and Canada.
For single-phase inverters 7.5kW and lower:
Solectria Renewables covers replacement inverters or parts necessary to repair the product and shipments of parts to and from the
customer via a Solectria Renewables-selected non-expedited surface freight within the contiguous United States, Canada and
Mexico. For Alaska, Hawaii and all other installation locations Solectria Renewables will cover the cost of return shipment of
product one way from the customer.
