13
Confirm that your CAIA is working
With a full battery charge, she will be able to do a full scan.
Place her on a flat surface and make sure there aren’t any
obstacles that could impede her from moving freely as she swivels
and turns by herself.
For this test, CAIA doesn’t necessarily need to be under direct sunlight.
She can be anywhere; the objective is to see whether she will do a full
scan or not.
Then apply light pressure with two fingers on the touch button for two
seconds. At this point she will emit a sound and, if everything is working
correctly, she will start scanning (the full scan lasts a few minutes).
If she doesn’t start scanning, please refer to the “CAIA’s Sounds”
on page 14
.
If after several days under the sun, her battery is still too low, then
please get in touch with us at
information@solenica.com.
If you hear the “internal fault” sound, perform a reset by applying light
pressure with two fingers on the button for 12 seconds. Then try to have
her start a new scan by applying light pressure with two fingers
on the button for 2 seconds.
If she still won’t scan, or this problem persists, please contact us at
information@solenica.com.
Should you need to reach out to us, please make sure to include your
CAIA’s serial number in the subject of the email.
Use the body of the email to explain the issue you’re having. If you could
also send us a video of the issue, it will make it much easier for us to
help you!
TROUBLESHOOTING
As soon as you receive your CAIA, make sure to charge her by
keeping the solar panels facing the sun for a full day.
