Levelogger - Trouble Shooting Guide
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15.4 Data Has Been Erased Accidentally
If Levelogger Gold has been restarted and old data has not been saved, go to
Download Options and choose Data Recovery. It downloads the immediately
previous log.
15.5 Error Messages During Use of Software
‘Communication Time Out’ or ‘Communication Error’ or
‘The Command that is sent to the Levelogger Gold is not defined’
1. Try communicating with another Levelogger Gold, Optical Reader or Direct
Read Cable. The communication cable, Optical Reader or Levelogger Gold
may be damaged.
2. Clean the optical ‘eyes’ on the Levelogger and the cable, with a soft cloth.
3. Check that the communication cable is connected to the same Com Port
that is chosen in the upper middle of the Main Window of the Levelogger
software.
4. Check the Com port settings. They should be as follows:
• Bits per second: 9600
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
(This may have been set to Xon/Xoff – change it to None, Select [OK]
and back out of this pathway.)
The route to view your Com port settings is as follows:
a. Select Control Panels
b. Double click on System
c. Select the Device Manager Tab
d. Double click on Ports
e. Double click on Communications Port(s)
f. Choose the Port Settings Tab
5. Try using a different computer, to see if this is the cause of the problem.
6. If using a laptop (especially in conjunction with a Direct Read Cable) your
Com Port may not be powered adequately to receive/transmit data. Try
using a desktop computer to test this, or contact Solinst to obtain a PC
Interface Booster Cable.
7. If problem persists, contact Solinst.