warranty
& support
warranty
& support
04
Term: One Year for PX Series and Three Years for PXC Series
Warranty: Begins from the date of sale and continues until the term has been
completed. 100% of all parts and labor will be covered by this warranty when repairs
are completed by an Authorized Xopax Repair Center. Shipping costs to and from
Repair Center are not covered under this warranty but shall be the sole expense of
the customer. Please note most repairs are simple and can be completed by the
end user with replacement parts provided by Xopax and will therefore save time and
shipping expenses.
Items not covered: Abusive use or damage from liquids or exposure to outdoor
elements. The machine is intended to be used in an indoor environment
Requirements for receiving repair:
Fill out the Technical Support request on the Contact page.
Return Merchandise Agreements are required for all repair requests. Do not ship
machines without an RMA #.
Machines MUST be shipped back in original shipping box and foam packing. If you do
not keep your packaging a replacement box and foam will be sent to you at a cost
of $65.00 plus shipping fees.
Return Policy: Xopax accepts returns up to thirty days from date of sale if returned
unopened or in new condition. Returns are subject to a 20% restocking fee. All returns
must be shipped in original box with foam supports and must have approved RMA
# on outside of box. Any returns without an approved RMA # will be refused and
returned to shipper at shippers expense.
