62
2. Identification of the Warranted Product
The use of the warranty service is based on the assumption that, through the proper
means, the Client has previously sent the correct warranted Product information to
SOLZAIMA S.A. including the Product information as described on in the proof of
purchase and on the Product’s specification plate (model and serial number).
3. Warranty Conditions for the Product
3.1 A SOLZAIMA S.A. is liable towards the Buyer for the non-compliance of the Product
with the sale and purchase contract, within the following timeframes:
3.1.1 For 24 months from the Product’s delivery date, in case the Product is
applied to domestic use;
3.1.2 For 6 months from the Product’s delivery date, in case the Product is
applied to professional use;
3.2 To claim his rights and provided the deadline mentioned above is not exceeded, the
Buyer must denounce in writing to SOLZAIMA S.A. the Product’s non-compliance within
the following deadline:
3.2.1 Within 60 (sixty) days from the date the non-compliance was detected,
in case the Product is applied to domestic use;
3.2.2 Within 30 (thirty) days from the date the non-compliance was detected,
in case the Product is applied to professional use;
3.3 During the Warranty period specified under clause 3.1 above (to make sure the
Warranty is valid), any Product servicing operations must be exclusively performed by
the manufacturer’s technical services representative. All servicing under the scope of
this Warranty shall be performed from Monday to Friday within the working hours and
calendar legally established in each region.
3.4 Any service request must be sent to SOLZAIMA S.A. Customer Service via the
following email:
apoio.cliente@solzaima.pt
. Upon the technical servicing of the Product,
the Buyer must provide the technician with a document certifying the Product is in the
Summary of Contents for Douro 12kW
Page 13: ...12 a b ...
Page 50: ...49 ...
Page 51: ...50 ...
Page 52: ...51 ...
Page 58: ...57 18 Electrical Diagram of the Free Standing Fire Unit Figure 40 Electrical diagram ...
Page 70: ...69 21 Annexes 21 1 Flow chart Lighting ...
Page 71: ...70 ...
Page 72: ...71 Disabling ...
