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3.17 The Warranty is valid for the Products and equipment sold by Solzaima SA solely
and exclusively within the geographical and territorial zone of the country where the
Product was sold by Solzaima.
4. Circumstances that exclude the application of the Warranty
Excluded from the Warranty, being the total cost of the repair borne by the Buyer, the
following cases:
4.1. Products with more than 2000 operating hours;
4.2. Refurbished and resold products.
4.3. Maintenance operations, Product settings, commissioning, cleaning, elimination of
errors or anomalies that are not related to deficiencies of equipment components and
replacement of the batteries
4.4. Components in direct contact with fire such as: vermiculite supports, deflector or
protective plates, vermiculite, sealing lanyards, burners, ash drawers, wood chips,
smoke registers, ash grates, whose wear is directly related to the conditions of
use.Degradation of the paint, as well as corrosion due to degradation of the paint, due
to overloading of fuel, use of an open drawer or excessive drainage of the installation
chimney (the chimney must respect the drawing recommended in the Product Technical
Data Sheet). Glass breakage due to improper handling or other reason not related to
Product deficiency. In the pellet family, the ignitors are a wear part, so they are only
guaranteed for 6 months, or 1000 ignitions (whichever comes first);
4.5. Wear considered components, such as bearings and bushes;
4.6. Deficiencies of components external to the Product that may affect its correct
functioning, as well as material or other damages (eg tiles, roofing, waterproofing,
pipes, or personal injury) caused by improper use of materials in the installation or by
non-execution of the product installation in accordance with the rules for the
installation, applicable regulations or rules of good art, in particular when the
application of suitable piping to the temperature in use, expansion vessels, non-return
valves, safety valves , anti-condensation valves, among others;
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