I2773-4.
4
en
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Somat eDAQ
lite
10 Troubleshooting
10.1
Troubleshooting Procedure
When experiencing unusual problems with the eDAQ
lite
, contact HBM customer
service for assistance in resolving the situation. Expedite this process by being aware
of the tools and indicators available for tracking down problems and performing some
actions prior to calling HBM customer service. The following actions are
recommended.
Document the problem
If possible, make a detailed note of the conditions under which the problem occurs. It
is particularly helpful to know if the problem is repeatable, happens occasionally or
happened only once and cannot now be repeated. Providing a test setup file can also
expedite the troubleshooting.
Check known problems
Check for the symptom in Known Problems and perform the recommended action. If
the problem is not solved, note the results for communication with HBM customer
service.
Use the eDAQ
lite
error reporting tools
The eDAQ
lite
has a significant amount of built in checks to flag error conditions and
provide information back to the user or HBM customer service.
Use the following eDAQ
lite
reporting tools:
1. Take note of the eDAQ
lite
front panel LEDs. When the eDAQ
lite
detects an
abnormal situation, it responds by turning the red LED on. For more information on
the status LEDs, see
2. With the eDAQ
lite
connected to the PC, get the test status using TCE or the web
interface. Note any error or status flags and check the eDAQlite Flags section for
their meaning. In a few cases, the flags may provide sufficient information to
understand the problem. For more information on getting the test status, see
“Monitoring Test Status” on page 71
3. View the eDAQ
lite
log using TCE or the web interface. The log usually provides
more detailed information about the error or status flags and can be useful to HBM
customer service. In TCE, the eDAQ
lite
log is available from the FCS Setup menu.
Perform diagnostic test
If the eDAQ
lite
cannot repeatedly run the FTP diagnostic test without generating any
errors, there is most likely a problem with the ELCPU, the communication cables or the
PC hardware or system configuration. If the errors occur at the same spot each time,
the RAM disk memory is the most likely problem. Run an FTP diagnostic test from the
Diagnostic submenu in the FCS Setup menu.
Format RAM disk
This is a way of resetting the RAM Disk allocations to a known state. Formatting
destroys all files in the RAM Disk memory, including any SIF data file components, so
use it with caution. If eDAQ
lite
to PC communications can be established, format the
RAM disk. The Format RAM Disk option is available from the FCS Setup menu.
HBM: public
Summary of Contents for eDAQlite
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