DRSS-1080
Digital Signal Splitter
Installation and Operation
7-3
Support Requests
When contacting SomerData for support, please provide as
much information as possible about the problem or issue for
which you require assistance.
We will be able to deal with your request more efficiently if you
provide the following details (where available) in your Fault
Report:
Part Number or Model Number
(for example DRSS-ASSY-0019)
Serial Number (for example 2007/42/5)
Details of any symptoms or error messages
Diagnostics information (if available)
Sequence of events/actions or other circumstances that
triggered the problem
How you are able to identify that there is a problem
How you have been able to measure, log or otherwise
display the problem
Details of the host PC (if appropriate) including:
operating system; hardware configuration; other
hardware devices (e.g. additional PCI cards); other
software applications (e.g. analysis or processing
programs) that are running at the same time
Sample data files (if appropriate)
When we acknowledge your support request, you will be given
a
Support Tracking Number
(STN), which should be quoted in
all further correspondence relating to that specific support
request.
