16
EN
EN
- Replacing the EXAVIA 500 / WISPA 800 / SGS 201SGS 400 / SGS 501 electronic unit - SOMFY
10.1 Diagnostic
DIAGNOSTICS
TROUBLESHOOTING
The motors are not
responding to remote
control commands
The remote control range is reduced
- Check the remote control battery
- Check the control unit antenna (wiring, position, see page 9).
- Check that there are no outside elements that may be
interfering with the radio signal (electric pylon, metal
reinforced walls, etc.). If this is the case, fit a remote antenna.
Non-memorised remote control
Memorise the remote control (see page 8).
Poorly wired motors
Check the motor wiring (see page 7).
The control unit's
indicator light is off
The electronics unit is on standby
Press button
for 2 seconds to reactivate the electronics.
No power supply to the control
electronics
- Check the power supply.
- Check the power supply cable.
The control unit's indicator light flashes:
1 flash
Operation using the backup battery
Check the mains power supply.
2 flashes
Motor waiting for auto-programming Begin auto-programming of the gate leaf travel (see page 8).
3 flashes
Faulty photoelectric cells
- Check that there is nothing obstructing the cells.
- Check cell alignment.
- Check the cell wiring (see page 10).
- If the cells are deliberately disconnected, perform the
procedure “Deactivating automatic closing - returning to
standard operation” on page 14.
4 flashes
Permanent control on "START" of the
electronic unit (terminals 5-6)
Check the accessories connected to the electronic unit's
"START" output.
5 flashes
Electronics thermal safety activated
Allow the electronics to cool down until the indicator light
comes on continuously.
6 flashes
Short circuit of electronics unit's
"BUS" output (terminals 3-4)
Check the accessories connected to the electronic unit's "BUS"
output.
Short circuit of electronics unit's "24
V output" (terminals 7-9)
Check the accessory connected to the electronic unit's "24 V"
output.
Short circuit of the electronics unit’s
“flashing light” (terminals 8-9)
Check the wiring of the flashing light (see page 11).
Motor short circuit
Check the motor wiring (see page 7).
7 flashes
Electrical fault
Contact Somfy assistance.
The gate reopens at the end
of the closing motion
Unscrew the gate leaf brackets and offset them slightly towards
the centre of the gate.
10.2 Assistance
If the fault remains or for any other problem or enquiry relating to your motorisation, visit:
www.somfy.com
TROUBLESHOOTING GUIDE
10
The motorisation must be disconnected from any power supply during cleaning and maintenance and when parts are replaced.
