SOMMER synoris 550, Installation And Operating Manual

Page 1: ...Operation and Procedure Manual For Field Meter Reading RG3 Meter Company 2912 S Access Rd Longview TX 75602 903 753 3453 www rg3meter com AMR Software Solutions...

Page 2: ...Pg 11 IV Downloading a Route to Mobile Device Pg 13 V Route Mode Meter Reading Pg 15 VI Searching for Individual Accounts Pg 17 VII Map Mode Pg 18 VIII Consumption Audit Data Logging Pg 22 IX Reports...

Page 3: ...2 Perform functions as outlined by your billing software provider to create the billing output file for AMR reading If you are unfamiliar with this process contact your billing software provider Step...

Page 4: ...t to import the customer information from the billing system The system automatically finds and analyzes the billing output file and displays how many routes and meters will be imported Click the Impo...

Page 5: ...User Manual 5 A notification window will appear once all the data has been imported Click OK After the data has been imported click the Close button to close the route import window...

Page 6: ...he routes are now ready to be transferred into the mobile device laptop for meter reading Once the routes are ready to be transferred into the mobile device laptop for meter reading you can close the...

Page 7: ...connect the USB end into the USB port on the laptop It is helpful to remember which port you have chosen and only use that port in the future Step 3 Connect the alternate end of your receiver cord in...

Page 8: ...SS Software Icon on Desktop Step 6 When the RG3 Software is opened a User ID window will appear requiring a pass code All technicians will need to enter their name or unique identifier in order to mak...

Page 9: ...s option from the tool bar located at the top left of the screen A drop down menu will appear Step 8 Click on the Setup Ports option from the drop down menu Step 9 A window will appear titled Setup Po...

Page 10: ...ransceiver and external USB GPS device if applicable Note that you may not be using an external GPS device if your mobile device has one integrated Step 11 After you see Setup Complete click Close You...

Page 11: ...Step 2 Open RG3 AMRSS Software Icon on Desktop Step 3 When the RG3 Software is opened a User ID window will appear requiring a pass code All technicians will need to enter their name or unique identi...

Page 12: ...all customer information can be uploaded downloaded categorized and edited The main screen is divided into two sections The left section shows the cycles and routes currently loaded onto the software...

Page 13: ...oolbar Once selected the Send Receive window will appear which is split into two sections In the left section are the routes currently on your PC and in the right are the routes currently on the serve...

Page 14: ...left and right sections of your main screen Once all desired routes are loaded onto the left section of your main screen they are now ready to be read The format starts with cycles that break down int...

Page 15: ...every Tesla register in range The Green Start button will turn into a Red Stop button This portion of the operation is hands free As each meter is read all of the usage information will appear beside...

Page 16: ...average use parameters supplied by the billing provider A Trouble Code however indicates one of three results There is either a leak the meter has been tampered with or it has experienced backflow At...

Page 17: ...meter number account number name or address you need to first locate the Find Button on the toolbar and select it Once selected the Find box will appear From the Where to Look drop down menu select th...

Page 18: ...to read meters while viewing an aerial map of their water system Also they will have the capability of monitoring their vehicle s movement throughout their system as they read via GPS To initiate this...

Page 19: ...nates by clicking on Info Mode Once in Info Mode simply right click on the location of the meter on your map and a window will appear asking you if you would like to Place Meter Here or Place Image He...

Page 20: ...nformation with the location and plot it on your map as a dot Roaming GPS To view where you are in relation to the map click on the GPS button The yellow truck will turn to red showing that GPS has be...

Page 21: ...es between two points To use this feature click on the Measure Mode button Once Measure Mode has been selected left click on the place you want to start and then left click on the place you want to ca...

Page 22: ...oking to examine This is done with a single click on their account which will highlight the data Once the account has been selected simply find the Data Chart symbol on the tool bar and select it Note...

Page 23: ...to 35 days of consumption anytime in the last 120 days Typically this function is used when verifying customer usage Consequently the dates chosen would normally correspond to the customer s water bi...

Page 24: ...ckets Each register will have a maximum of 407 Consumption Packets of 8 meter readings required in order to comprise the spreadsheets and charts you are requesting Upon completion of the Consumption A...

Page 25: ...irst graph breaks down the customer s water usage by month To view the over all consumption for a certain month simply move your cursor over the blue shaded area directly above that month and a window...

Page 26: ...onsumption into daily usage values a single click on the blue shaded area above the month you are looking to investigate will open the Daily Chart In order to look at exact usage values for any day si...

Page 27: ...ly Chart into the Hourly Chart is done with a single click on the blue shaded area directly above the day you are looking to examine In order to look at exact usage values for any hour simply move you...

Page 28: ...hourly consumption values can be found when looking at the Daily Consumption Chart First select the File tab and locate Create Consumption Report Option By selecting this option the data will be refor...

Page 29: ...5 Double click on Client 6 Double click on Charts 7 On the key board hold the Control button don t let go of the button while you click on each chart that you wish to archive 8 On the key board press...

Page 30: ...olling up and down the route screen Instead there is an easier way to group customers First find the route with the information you are trying to group and right click on it This will bring up a menu...

Page 31: ...iewing the report Select Continue after choosing your format and a report will be configured and presented to you automatically Three different options are available to use for printing reports 1 HTML...

Page 32: ...tion lower than expected You are prompted to enter the cutoff value for this report before it runs High Consumption Meters This report shows all meters that have a consumption higher than expected You...

Page 33: ...ding routes You can group your meters by street names delete routes and adjust route properties Group By Streets This feature allows you to break down all customers within a route and group them accor...

Page 34: ...cent to the route you desire to save and click Continue This will send all route data to the server In order to retrieve the route back to the mobile device select the box adjacent to the route as bef...

Page 35: ...d into 4 fields of description including cycle number route number date time and the total number of meters that exist in that route Choose the route you wish to restore and then simply select the box...

Page 36: ...ons To get started select the Options button from the toolbar Once selected the Options menu will appear and defaults onto the Server Setup tab Server Setup These settings configured at the time of in...

Page 37: ...shooting measure used when the operator can not remember which Com Port was used the last time the system was read It is highly recommended to designate one Com Port to use for the Tesla receiver and...

Page 38: ...measure only Allow New Meters will read every Tesla register anywhere in range without regard to route or association The function is helpful to determine if meter data has been entered in the billing...

Page 39: ...o the Server software on the billing work station computer and into your billing system To send the meter reading data back to the Route Server Software click the Snd Rcv button The routes will be lis...

Page 40: ...User Manual 40 The route will automatically clear from the Mobile Reading software once all the data has been sent to the Route Server You may now close the software...

Page 41: ...ce the Tesla register is married to a specific meter body the meter serial number becomes a part of the Tesla register and the register ID is not required to be stored in the customer s system The met...

Page 42: ...see a configuration type for the meter you are marrying the Tesla register to contact customer service at 903 753 3456 so that the correct file can be loaded into your program If a non matching config...

Page 43: ...ual 43 After the correct Configuration Type has been selected enter the Register ID serial number located on the side of the Tesla register Register ID Serial Number located on the side of the Tesla r...

Page 44: ...ield enter the number engraved into the meter casing body The meter ID number must be entered identically to what is entered into the billing system software If these numbers do not match perfectly th...

Page 45: ...s been entered you will have the option to manually enter a meter reading that will display on the Tesla register or the program will default to a reading of 1 Once all information has been entered co...

Page 46: ...User Manual 46 The Tesla Communicator window will open and begin Logging In...

Page 47: ...User Manual 47 The Configuration Status will then flow through the following operations...

Page 48: ...information such as the meter type size and manufacturer that it is being married to When the Tesla register has been married to the meter the AMRSS software will then automatically read the Tesla as...

Page 49: ...sing the same comport as last time or are unsure click Actions in the upper left part of the screen 4 From the Actions drop down menu click Setup Ports 5 From the Setup Ports window click Start 6 Ente...

Page 50: ...s are made each customer will be provided notification accordingly Every precaution has been taken in the preparation of this manual Nevertheless RG3 Meter Company assumes no responsibility for errors...