TECHNICAL ASSISTANCE AND SERVICE
If you any have questions about the operation or installation of this
product, please call our Technical Assistance Department on any busi-
ness day at (800) 582-0772 or (949) 492-7777; from 7 a.m. to 5 p.m.,
Pacific Time.
If your product should need repair or service, contact your Sonance
Authorized Dealer for help, or use the following procedure:
1. Prior to calling Sonance, note the product’s model number, serial num-
ber, purchase date, and the name and address of the dealer where you
purchased the product.
2. Contact our Technical Assistance Department at the above
number(s) and describe the problem the unit is experiencing. If they
determine that the product requires service, they will transfer you to
our Customer Service Department, who will issue you a Return
Authorization (RA) Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO
RETURN YOUR PRODUCT TO SONANCE!
3. If you’re directed to return the unit to Sonance for repair, pack the unit
in its original shipping carton. If needed, you can obtain replacement
packaging from us for a small charge. Note: it is best if you place the
box into an additional outer “overcarton” before shipment to minimize
a chance of theft in shipment. Please include a copy of the original bill
of sale inside the package.
4. Contact a package delivery service such as United Parcel Service or
Federal Express to arrange prepaid (not collect) shipping. Do not use
the U.S. Postal Service.
IMPORTANT: FREIGHT COLLECT SHIPMENTS WILL BE REFUSED.
5. Write the RA Number on the outside of the shipping carton.
6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
LIMITED WARRANTY COVERAGE (U.S. ONLY)
Sonance warrants to the original retail purchaser only that this
Sonance product will be free from defects in materials and workman-
ship for a period of five (5) years, provided the product was purchased
from a Sonance Authorized Dealer.
Defective products must be shipped, together with proof of
purchase, prepaid insured to the Authorized Sonance Dealer
from whom they were purchased, or to the Sonance factory at the address
listed on this instruction manual. Freight collect shipments will
be refused. It is preferable to ship this product in the original shipping
container to lessen the chance of transit damage. In any case, the risk or
loss or damage in transit is to be borne by the purchaser. If, upon
examination at the factory or Authorized Sonance Dealer, it is
determined that the unit was defective in materials or workmanship at
any time during this warranty period, Sonance or the Authorized
Sonance Dealer will, at its option, repair or replace this product at no
additional charge, except as set forth below. If this model is no longer
available and can not be repaired effectively, Sonance, at is sole option,
may replace the unit with a current model of equal or grater value. In
some cases where a new model is substituted, a modification to the
mounting surface may be required. If mounting surface modification is
required, Sonance assumes no responsibility or liability for such modifi-
cation. All replaced parts and product become the property of Sonance.
Products replaced or repaired under this warranty will be returned to the
original retail purchaser, within a reasonable time, freight prepaid.
This Warranty does not include service or parts to repair damage caused
by accident, disaster, misuse, abuse, negligence, inadequate packing or
shipping procedures, commercial use, voltage inputs in excess of the
rated maximum of the unit, or service, repair or modification of the
product which has not been authorized or approved by Sonance. This
Warranty also excludes normal cosmetic deterioration caused by
environmental conditions. This Warranty will be void if the Serial
Number on the product has been removed, tampered-with or defaced.
This Warranty is in lieu of all other expressed warranties. If the product
is defective in materials or workmanship as warranted above, the
purchaser’s sole remedy shall be repair or replacement as provided above.
In no event will Sonance be liable for any incidental or consequential
damages arising out of the use or inability to use the product, even
if Sonance or a Authorized Sonance Dealer has been advised of the
possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential
damages, so the above limitation and exclusion may not apply. All implied
warranties on the product are limited to the duration of this expressed
Warranty. Some states do not allow limitation on the length of an implied
warranty. If the original retail purchaser resides in such a state, this
limitation does not apply.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties, express or
implied, of merchantability, fitness for a particular purpose, or otherwise.
The warranty is limited to Sonance products registered herein and
specifically excludes any damage to loudspeakers and other allied or
associated equipment which may result for any reason from use with this
product. Sonance shall, in no event, be liable for incidental or consequential
damages arising from any breach of this warranty or otherwise. This
warranty gives you specific legal rights, and you may have other rights
which vary from state to state.
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I N S T R U C T I O N M A N U A L
S O N A M P
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2 1 2 0 T M K I I
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