Lodestar Hardware
Manual
Document Ref: UM-8084-101
Issue: A– Rev 8
© Sonardyne International Limited 2013
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6.3 Check List
The following lists, separated into information needed and actions to take should
be followed when trying to identify the problem in detail. Make a note of the
answers to each bullet point, referring to the relevant sub-section for more details.
Information
needed
The following bullet points all relate to general information about Lodestar.
Refer to the detailed explanations for each bullet point in the list.
General description of problem.
Events leading up to the problem.
Is the problem repeatable?
Does the problem occur at regular intervals?
What version of software is being used?
Action to take
6.4 General information and action to take
General description of problem.
The more information supplied about the nature of the problem, the easier it
will be to provide fast and effective support.
Events leading up to the problem
What actions were taken immediately prior to the problem?
Provide details about the steps taken before the problem was observed.
The more details provided the more likely it will be that the fault can be
reproduced or to isolate one particular part of the application for analysis.
Is the problem repeatable?
A repeatable problem allows for quick isolation down to a particular part of the
software. A problem which can be reproduced can be investigated; it is more
difficult to investigate an issue that cannot be reproduced.
Does the problem occur at regular intervals?
If the problem seems to occur at a regular interval, what is the interval?
Knowledge of the interval between repetitive problems dictates the approach
taken to isolate the problem.
What version of software is being used?
