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P a g e
Troubleshooting
Note:
If you are experiencing symptoms not covered here, or are having
difficulty troubleshooting, call us or visit our website. We’re here to
help.
Service Contact:
Phone: (877) 685-4838
No indication of power to the base station
1.
Make sure that the Wireless Base Station cable is fully plugged in.
No audio communication and/or PTT from or to the base.
1.
Make sure the Wireless Headset(s) are on, paired, connected, and are
using the same channel.
2.
Ensure that the communication cable is properly connected.
3.
Check the communication cable for continuity.
4.
Ensure correct polarity of the modular plug on both ends of the
modular cable.
Poor quality audio, low or distorted audio.
1.
Check the ComHub gain settings (see "Adjusting the Gain Controls"
above).
2.
Poor audio quality can also be caused by a defective Headset. Check
operation with a known, properly functioning Headset.
Audible interference from portable and mobile radios.
1.
Care should be taken to install cables away from radio and antenna
cabling to prevent RF interference.
Poor coverage range.
1.
Check the Wireless Base Station and external antenna locations. They
should not be installed inside metal enclosures or closer than 4 inches
to a metal object or surface.
2.
Poor range can also be caused by a defective Headset. Check
operation with a known, properly functioning Headset.
3.
If the problem persists, contact Sonetics Service for additional help.
