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One Year Limited Warranty
One Year Limited Warranty
Our warranty to you
SONICblue Incorporated warrants that your product will be free from defects in materials and
workmanship for a period of one year from the date of original retail purchase. If you discover
a defect covered by this warranty, we will repair or replace the product at our option using
new or remanufactured components. SONICblue Incorporated’s liability is limited solely to the
repair or replacement of the defective product. This warranty is extended to the original end
user purchaser only and is not assignable or transferable to any other party. Any parts or
boards removed in the replacement or remanufacture process shall become the property of
SONICblue Incorporated. Out of warranty service may also be available for a fee.
How to obtain service under this warranty
To obtain service under this warranty, please contact the dealer from whom you purchased
this product or call the SONICblue Incorporated Customer Care Center at (541) 967-2450 for
return instructions.
Customer Care
hours of operation are Monday through Saturday 8am-5pm, Pacific Time.
You must deliver the product and the original sale receipt to either the dealer from who you
purchased this product or to SONICblue Incorporated in order to obtain service under this
warranty. If you return the product to us, you must pay for shipping to SONICblue Incorpo-
rated.
Product failures not covered by this warranty
This warranty covers defects in manufacture that arise from correct use of the device. It does
not cover damage caused by abuse, misuse, improper modification or repair, moisture,
extreme heat or cold, corrosive environments, shipping, or high voltage surges from external
sources such as power line, telephone line, or connected equipment. This warranty does not
cover wear and tear on covers, housing or wiring. This warranty also does not apply to any
product with an altered or defaced serial number.
How to obtain out of warranty service
To obtain out of warranty service, please contact the SONICblue Incorporated
Customer
Care
Center at (541) 967-2450 (see above for hours of operation).
Out of warranty service is provided for owners of Rio 800 Personal Digital Music Players who:
•
Are unable to provide valid proof of purchase for their Rio Personal Digital Music Player.
•
Require repair service after the expiration of the original warranty.
•
Require service for product failures not covered under the SONICblue Incorporated war-
ranty on this product.
Out of warranty service is limited to the Personal Digital Music Player only and is not avail-
able for headphones, memory cards or other accessories.
The fee for out of warranty repairs is payable by credit card at the time the service agreement
is created and Return Authorization provided. This fee includes all labor, parts needing
replacement, and return shipping.
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