Sonic Charm Series, User Manual

Page 1: ...Charm Custom Instruments User Guide charm ...

Page 2: ...ight Left Instruments Synchronized For ITEPDW ITCPDW r Active r Inactive Program Button Program Button Mute r Active r Inactive r Active r Inactive Telephone Coil Optional for ITEPDW ITCPDW ITED or ITCD r Right r Left r Disabled Preferred Telephone Ear Non Telephone Ear Control r Right r Softer r Left r Mutes r Both r No Change 02 SONIC CHARM ...

Page 3: ...ide Charm Custom Instruments BL_ILLU_ITIPDW_BW 11 BL_ILLU_ITCPDW_BW 9 3 BL_ILLU_CIC_BW CH60 ITCPDW CH60 ITEPDW CH60 CIC CICP CH40 CIC CICP CH60 ITED CH40 ITED CH60 IIC CH60 ITCD CH40 ITCD AR_ILLU_IIC_BW 5 AR_ILLU_ITCD_BW 8 AR_ILLU_ITED_BW 10 CHARM CUSTOM USER GUIDE ...

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Page 5: ...ing Instrument 17 Your Charm ITCD ITCPDW Hearing Instrument 18 Your Charm ITED ITEPDW Hearing Instrument 19 Turning Your Hearing Instrument OFF and ON 20 Putting On Your Hearing Instrument 21 Taking Off Your Hearing Instrument 22 Changing the Volume 23 Changing the Programs 26 Using the Telephone 28 Using the Telecoil 31 Changing the Battery 32 Data Logging 35 CHARM CUSTOM USER GUIDE ...

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Page 7: ... 45 Product Approval Markings and Compliance 46 Cell Phone and Hearing Instrument Compatibility 48 Warranty and Repairs 50 Accessories 51 Common Problems and Solutions 52 Information for the Hearing Care Provider 56 Compliance with Requirements for Europe 58 Compliance with Radio Communications Requirements for the USA and Canada 59 Information and Explanation of Symbols 62 Service 64 CHARM CUSTOM...

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Page 9: ...th care provider to the needs of your individual hearing loss Please read the entire contents of this booklet before using your hearing instruments It contains instructions and important information about the use and handling of your hearing instruments and batteries With proper use and care your hearing instruments will improve your connection with the world around you CHARM CUSTOM USER GUIDE ...

Page 10: ...ar your hearing instruments They are adjusted for your hearing requirements and may permanently damage another person s hearing Avoid wearing your hearing instrument while playing contact sports e g rugby football etc since a strike to the ear could be harmful Hearing instruments their parts and batteries should be kept out of reach of infants children and anyone who might swallow these items or o...

Page 11: ...of the possibility that your hearing instruments may stop functioning without notice Keep this in mind while you circulate in traffic or otherwise depend on warning sounds Remove your instruments before applying aftershave hairspray oils perfume mosquito repellent lotions etc Allow the product to dry before wearing your instruments Traffic or other warning sounds may be reduced in level by a direc...

Page 12: ...octor immediately Be aware that use of a hearing instrument may cause excess earwax to build up in the ear canal which may require removal by a trained medical professional Consult your physician if excessive earwax skin irritation or a foreign object prevents you from wearing your hearing instrument An in the ear hearing instrument is a custom made product If you experience discomfort or irritati...

Page 13: ...oisture i e steambaths showers heavy rain etc Do not wear your hearing instrument while swimming snorkeling or diving as it is not designed for such activities Do not immerse your hearing instrument in water or other liquids Never attempt to dry your instruments with a hair dryer microwave oven etc It is recommended to remove your hearing instruments before sleeping Protect your instruments by kee...

Page 14: ...y would make my hearing normal are likely to be disappointed and may give up Hearing instruments can Help you hear and understand better in most situations Allow you to participate more in group situations and meetings Hearing instruments cannot Give you normal hearing Hearing instruments may not Let you hear very soft sounds Block ALL background noises especially in noisy situations Even people w...

Page 15: ...ople at home or in quiet settings Also try having conversations in noisier places like parties restaurants meetings and outdoors Do not forget that some situations are simply too noisy in general even for people without hearing loss So do not get discouraged Consistent use of your hearing instrument is strongly recommended In most cases infrequent use does not allow you to obtain the full benefit ...

Page 16: ...16 AR_ILLU_IIC_BW 5 Your Charm IIC Hearing Instrument 1 Microphone opening with T Cap filter 2 Battery door 3 Removal cord 4 Air vent 5 Canal 6 Sound outlet with wax protection 1 2 3 4 6 5 SONIC CHARM ...

Page 17: ...r 2 Battery door 3 Removal cord 4 Air vent 5 Canal 6 Sound outlet with wax protection 1 2 3 Note Charm CICP can be built with an optional Program Button Your hearing care provider will determine whether it is necessary to include this option on your hearing instrument 4 6 5 CHARM CUSTOM USER GUIDE ...

Page 18: ...ith wax protection 1 2 3 4 5 Your Charm ITCD ITCPDW Hearing Instrument 1 6 Note Charm ITCD and ITCPDW can be built with an optional Program Button Charm ITCD can be built with an optional Volume Control Your hearing care provider will determine whether it is necessary to include these options on your hearing instrument SONIC CHARM ...

Page 19: ...gram Button 5 Canal 6 Sound outlet with wax protection 1 2 1 Note Charm ITED and ITEPDW can be built with an optional Program Button Charm ITED can be built with an optional Volume Control Your hearing care provider will determine whether it is necessary to include these options on your hearing instrument 3 4 5 6 CHARM CUSTOM USER GUIDE ...

Page 20: ... fingernail underneath the front edge of the battery door and lift to open To turn the instrument ON Push the battery door closed until it snaps The hearing instrument will make one long beep as it starts Note Never force the battery door open or closed open OFF closed ON SONIC CHARM ...

Page 21: ... your instrument can help you distinguish right red and left blue instruments Hold your instrument between your thumb and index finger with the microphone on the top If you have a CIC or CICP the removal cord must be on the bottom The location of an IIC removal cord can vary Place the canal part of your instrument into your ear canal Gently pull your ear lobe down with the other hand while pushing...

Page 22: ...ment at its edge between your thumb and forefinger and gently remove it from your ear If your hearing instrument has a removal pullout cord pull it gently Note Do not try to remove your instrument by pulling on the battery door This may cause damage Contact your hearing care provider if you are having problems removing the instrument SONIC CHARM ...

Page 23: ...w you to adjust the volume yourself either with an optional Volume Control on the instrument or with an optional remote control Volume Control Optional for ITCD and ITED To increase the volume with the Volume Control Turn the Volume Control towards the front You will hear clicks to confirm that the volume is changing You will hear beeps when you reach the maximum volume level louder softer CHARM C...

Page 24: ...ontinue to turn it but the loudness will only be altered between the programmed minimum and maximum Your hearing care professional can change the levels or set the volume to remain at a fixed level if desired RC P Remote Control or SoundGate Optional accessories for ITEPDW and ITCPDW If you have purchased an RC P Remote Control or SoundGate accessory you can use it to make small volume changes to ...

Page 25: ... your listening program Note Your hearing instruments automatically return to a pre set loudness level when they are powered on when the battery is low or when the program is changed If you find that you frequently need to turn the volume up or down your hearing care provider may need to adjust your settings CHARM CUSTOM USER GUIDE ...

Page 26: ...CPDW ITED and ITEPDW A short press about 2 seconds on the Program Button will cause the listening program to change You will hear the same number of beeps as the program you are in each time you push the button When you turn the hearing instrument off and then on it will automatically return to your default listening program program 1 RC P Remote Control or SoundGate Optional accessories for ITCPD...

Page 27: ... Button will cause the hearing instrument to mute no matter which program you are in Press the button again to un mute the device Note Your hearing care provider can customize the behavior of the Program Button Please see inside the front cover to find out how your control may have been configured Program Button CHARM CUSTOM USER GUIDE ...

Page 28: ...e lightly against your ear as described on page 31 Auto Telephone Charm 60 only Optional for ITCD ITCPDW ITED and ITEPDW Your hearing instrument may have an optional Auto Telephone feature When the hearing instrument is close to a telephone receiver the Auto Telephone will activate your Telephone Program When you end your conversation the hearing instrument will automatically return to the previou...

Page 29: ...phone Program is active Refer to the information inside the front cover to find out how your hearing instruments are configured Note Some telephones may need a special magnet added to help engage the Auto Telephone feature To mount the magnet onto your telephone please follow the instructions included in the magnet s packaging or contact your hearing care provider CHARM CUSTOM USER GUIDE ...

Page 30: ...egree of hearing loss may need a Volume Control on the telephone Magnet warnings Keep magnets out of reach of children and pets If a magnet is swallowed see a doctor immediately Do not place the magnet in a shirt pocket and keep it 1 ft 30 cm away from pacemakers and other active implants Use the magnet on the opposite side from active implantable devices Keep the magnet 1 ft 30 cm away from credi...

Page 31: ...etc When the telecoil is active you hear directly through the telephone or inductive loop To access the telecoil go to the Telephone Program Please refer to the inside cover to see if this option has been configured for your device This symbol or a similar sign should be displayed wherever a permanent loop has been installed Note Not all telephones are compatible with hearing instruments CHARM CUS...

Page 32: ...on the battery type and manufacturer Mercury free batteries generally cause earlier warning beeps Gently swing the battery door fully open but do not force it Take out the used battery Fig 1 Remove the sticker from the new battery Fig 2 Place the battery into the door with the flat smooth side facing up sign as shown in the drawing Fig 3 Close the battery door securely Fig 1 Fig 2 Fig 3 SONIC CHAR...

Page 33: ...eed to change the battery Note If your hearing instrument is not in use open the battery door to turn the device off This will prevent battery drain Note Never force the battery door open or closed Charm model Battery size Change every IIC 10A Est 8 days CIC 10A Est 8 days CICP 10A Est 8 days ITCD 312 Est 12 days ITCPDW 312 Est 12 days ITED 13 Est 21 days ITEPDW 13 Est 21 days Estimatednumberofday...

Page 34: ...h a soft cloth Always remove zinc air batteries before drying your hearing instrument with a drying kit Drying out zinc air batteries shortens their lifetime Used batteries should be returned to your battery supplier or hearing care provider for safe disposal Never dispose of batteries by burning them They may explode and cause injury Never dispose of batteries with household waste They cause envi...

Page 35: ...your hearing instruments such as program changes hours of wear etc This information can be used by your hearing care provider to adjust your hearing instruments If you do not want this feature to be active please ask your hearing care provider to turn it off CHARM CUSTOM USER GUIDE ...

Page 36: ...re optimal performance Every night Check your hearing instruments for ear wax and wipe them clean with a cloth or tissue If necessary use the cleaning tool to remove wax from the canal and vent openings on your instrument Open the battery door fully to allow air to circulate A dry instrument pack is recommended to remove any moisture that may have accumulated in the hearing instrument SONIC CHARM ...

Page 37: ...uctions for using ProWax below If you have questions please ask your hearing care provider How to replace ProWax Take a new removal tool The tool has two arms one with the new filter and one with the removal tool Push the removal tool into the existing wax filter and remove the used filter from the hearing instrument Push the new filter into the hearing instrument Discard the removal tool and old ...

Page 38: ...s recommended that you clean your hearing instrument in the morning This allows cerumen to dry overnight and to be more easily removed from the instrument Hold the instrument in your hand with the end containing the battery door facing you Insert the brush on the cleaning tool into the vent tube Push the brush all the way through the vent tube to the opening on the other end Wipe off any cerumen t...

Page 39: ...ote Do not insert the cleaning tool into any other opening on the hearing instrument This will damage the microphone and or receiver in the hearing instrument and void all warranties CHARM CUSTOM USER GUIDE ...

Page 40: ...ruments are built with a protection system Please follow the instructions for using either the T Cap or O Cap filter below If you have questions please ask your hearing care provider How to replace the T Cap filter For IIC CIC and CICP The tool has two ends one for removal of the T Cap A and one with the new T Cap attached B BL_ILLU_miniBTE_T_Cap1_BW_Hi 7 A B SONIC CHARM ...

Page 41: ...sed T Cap up and out Using the other end of the tool B insert the new T Cap into the opening and slightly twist the handle so that the new T Cap is free Discard the tool and the used T Cap filter BL_ILLU_miniBTE_TCap2_BW_Hi 8 A BL_ILLU_miniBTE_T_Cap3_BW_Hi 9 A BL_ILLU_miniBTE_T_Cap4_BW_Hi 10 B CHARM CUSTOM USER GUIDE ...

Page 42: ...insert it into the opening of the used O Cap and pull it out slowly Keep the stick straight Using the other end of the tool B insert the new O Cap into the opening and gently remove the stick Discard the tool and the used O Cap filter BL_ILLU_miniBTE_O_Cap1_BW_Hi 11 A B BL_ILLU_miniBTE_O_Cap2_BW_Hi 12 A BL_ILLU_miniBTE_O_Cap3_BW_Hi 13 A BL_ILLU_miniBTE_O_Cap4_BW_Hi 14 B SONIC CHARM ...

Page 43: ... a remote control you can use it to change listening programs adjust the volume level up and down or mute the hearing instruments For complete operating instructions please read the separate RC P Remote Control User Guide 3 2 1 4 5 1 Program Button 2 Volume Control 3 Mute button 4 Status light 5 Key lock CHARM CUSTOM USER GUIDE ...

Page 44: ...nd ITEPDW If you have purchased a SoundGate you may use it to perform basic functions such as changing the listening programs adjusting the volume level up and down or muting the hearing instruments In addition the SoundGate serves as a link between your hearing instruments and external sources such as music players mobile phones computers etc For complete operating instructions please read the se...

Page 45: ...trical and electronic equipment WEEE Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care provider for disposal CHARM CUSTOM USER GUIDE ...

Page 46: ...agnetic energy causing unforeseen interference with hearing instruments Examples include induction cooking appliances shop alarm systems mobile phones fax machines personal computers X rays CT scans etc Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility they may emit electromagnetic energy that can cause inte...

Page 47: ...em is well below international limits for human exposure By comparison the electromagnetic energy of the hearing instruments is lower than that generated by household items such as halogen lamps computer monitors dishwashers etc CHARM CUSTOM USER GUIDE ...

Page 48: ... rating for the cell phone emissions ANSI C63 19 2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids For example the sum of a hearing instrument with a rating of 2 M2 T2 and a telephone with a rating of 3 M3 T3 would result in a combined rating of 5 According to the standard any combined rating that equals at least 5 would...

Page 49: ...mance of individual hearing instruments may vary with individual cell phones Please try this hearing instrument with your cell phone or if you are purchasing a new phone be sure to try it with your hearing instrument prior to purchase For additional guidance please ask your cell phone provider for the booklet entitled Hearing Aid Compatibility with Digital Wireless Cell Phones CHARM CUSTOM USER GU...

Page 50: ...eries This warranty is void if a defect is the result of misuse or mistreatment The warranty is also void if the hearing instruments have been repaired by non authorized service personnel Please review the warranty with your hearing care provider and make sure that your warranty card is completed correctly Note Your hearing care provider may charge a service fee for processing warranty repairs SON...

Page 51: ... accessories are available RC P Remote Control SoundGate communication device for wireless connection to mobile phones music players etc TV Adapter for wireless connection to your television via the SoundGate Phone Adapter for wireless connection to your landline phone via the SoundGate For further information on accessories please contact your hearing care provider CHARM CUSTOM USER GUIDE ...

Page 52: ...or humming noise Instrument may not be turned ON Battery may be dead or inserted wrong way Volume level too soft Instrument may be in Telephone Program Ear wax accumulation in ear canal Battery contacts may be dirty or corroded Sound outlet may be blocked or corroded Microphone opening may be blocked Your hearing loss may have increased Common Problems and Solutions SONIC CHARM ...

Page 53: ...ent or on RC P or SoundGate if available Check to make sure you are in the intended program l Consult your hearing care provider or physician Open and close the battery door several times or clean the battery contacts carefully with a dry Q tip Check the sound outlet and change the filter if you can see that it is clogged Change O Cap or T Cap filter or consult your hearing care provider Consult y...

Page 54: ...ble cause Whirring noise fading weak or motor boating sounds Battery contacts may be dirty or corroded Moisture in hearing instrument Low battery Instrument switches from ON to OFF periodically Low battery SONIC CHARM ...

Page 55: ... door several times or clean the battery contacts with a dry Q tip Place hearing instrument in dry instrument pack Remove battery first Consult your hearing care provider Insert a fresh battery Insert a fresh battery CHARM CUSTOM USER GUIDE ...

Page 56: ... user has any of the following conditions Visible congenital or traumatic deformity of the external or middle ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Acute or chronic dizziness or vertigo Unilateral hearing loss of a sudden or recent onset within the previous 90 days Audiometric air bo...

Page 57: ...ss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child CHARM CUSTOM USER GUIDE ...

Page 58: ...sential requirements of the Directive 1999 5 EC of the European Parliament on radio equipment and telecommunications terminal equipment R TTE It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008 432 EC and may be used in all member states of the EU and EFTA This is certified by applying this marking Declarations of conformity are availabl...

Page 59: ...Industry Canada Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This Class B digital apparatus complies with Canadian ICES 003 Note This equipment has been tested and found to comply with the limits for a Class B digital device purs...

Page 60: ...not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equip...

Page 61: ...61 Note Changes or modifications not expressly approved by Sonic could void the user s authority to operate the equipment CHARM CUSTOM USER GUIDE ...

Page 62: ... applied part of Type B of EN 60601 1 The surface of the hearing instrument is specified as applied part of Type B This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations Important information ...

Page 63: ...tions The product is designed such that it functions without problem or restrictions if used as intended unless otherwise noted in these instructions for use Transport and storage conditions During transport or storage the temperature should not exceed the limit value of 13 140 Fahrenheit 25 60 Celsius CHARM CUSTOM USER GUIDE ...

Page 64: ...ct a problem you may have with your hearing instrument contact your authorized Sonic service representative Do not attempt to service your hearing instruments yourself or your warranty may be voided Place stamp with dispenser name and address here 135454 UK SONIC CHARM ...

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Page 66: ...66 Notes 135454 UK SONIC CHARM ...

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Page 68: ...ébec H7L 4J5 1 800 667 7664 Australia Sonic Innovations Pty Lt Wholesale Equipment Division 629 Nudgee Road Nundah QLD 4012 International Sonic AG Morgenstrasse 131B 3018 Bern Switzerland 41 31 560 21 21 World Headquarters Sonic Innovations Inc 2501 Cottontail Lane Somerset NJ 08873 USA 1 888 423 7834 ...