Troubleshooting SonicWALL CDP
229
SonicWALL CDP 6.0 Administrator’s Guide
Symptom: Agent will not update
•
Updates to the agent and appliance are downloaded and installed automatically in a
process that is transparent to the user.
–
If there is no new update available during a manual update, no update will be made.
•
Verify the current version of your product by navigating to the to the System tab in the
SonicWALL CDP Agent User Interface.
Configuring SonicWALL CDP to Use a Public Server Instead of Windows
Workgroups
Administrators using a Windows Workgroup may notice that their computer can access the
network, but the CDP device cannot. This is because the CDP appliance is not compatible with
Windows Workgroups.
Since certain networks demand that you join a Workgroup, the CDP administrator may not be
able to upgrade the firmware.
As a solution, the administrator must configure the CDP device with a public server, rather than
a private server.
To use a public server you need to configure the CDP Web management interface network
settings. To do this, complete the following steps:
Step 1
On your Windows machine, navigate to
Network Connections
.
Step 2
Right-click
Local Area Connections
.
Step 3
Select
Properties
.
Step 4
Select
TCP/IP Properties
.
Step 5
Configure a Public IP, such as: 10.50.158.52.
Step 6
Click
OK
in each dialog box.
Symptom: Cannot open Web Management Interface
•
Verify that CDP Agent User Interface is not running.
The Web Management Interface and the Agent User Interface cannot be open simultaneously
on the same PC.
Backup and Recovery Troubleshooting
This section contains troubleshooting that relates to the SonicWALL CDP backup and recovery
process. See the following:
•
“Symptom: Initial backup seems slow” on page 230
•
“Symptom: Files do not appear to be backing up” on page 230
•
“Symptom: Applications are not available when adding a backup policy” on page 230
•
“Symptom: A Permission Denied error is seen when restoring User Mailboxes” on page 231
Summary of Contents for CDP 6.0
Page 15: ...xiv SonicWALL CDP 6 0 Administrator s Guide...
Page 99: ...Creating a Global Policy 84 SonicWALL CDP 6 0 Administrator s Guide...
Page 215: ...Recovering Data from Microsoft SQL Server 200 SonicWALL CDP 6 0 Administrator s Guide...
Page 229: ...Replacing the Downstream CDP Appliance 214 SonicWALL CDP 6 0 Administrator s Guide...
Page 267: ...Contributors 252 SonicWALL CDP 6 0 Administrator s Guide...
