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Troubleshooting SonicWALL CDP Agent Operation
Troubleshooting SonicWALL CDP Agent
Operation
If your SonicWALL CDP Agent application does not start, verify
the following:
1.
The software must be installed by a user with
administrative rights.
2.
The operating system must be upgraded to the latest
released service pack.
3.
If you have a personal firewall, add exceptions for the
following:
•
CDPAgentservice.exe
•
Lasso.Client.exe
•
CDPAutoUpdate.exe
4.
If you are running Microsoft Windows XP SP2 or Windows
Server 2003, verify that Data Execution Prevention (DEP)
is configured to allow SonicWALL CDP:
•
Under Windows Services, stop the
CDPAgentService.exe service.
•
Right-click
My Computer
and select
Properties
, then
select the
Advanced
tab.
•
Under
Performance
, click
Settings.
•
Select the
Data Execution Prevention
tab.
•
If DEP is enabled for all programs and services, then
add CDPAgentService.exe, CDPAutoUpdate.exe, and
Lasso.Client.exe to the list.
•
Click
Apply.
•
Start the Agent Service again.
5.
Verify that there is no other content filtering or personal
firewall software running.
Summary of Contents for CDP 6080
Page 3: ...Page ii...
Page 11: ...Page 8 Record Configuration Information...
Page 25: ...Page 22 Activating Your SonicWALL CDP Appliance...
Page 41: ...Page 38...
Page 59: ...Page 56 Notes...