4
Phone In 6 User Handbook
1
INTRODUCTION
INTR
ODUC
TION
In Normal Mode the unit should be connected to 2 telco channels that each generate
their own cleanfeed output. If the mixing desk is able to generate a cleanfeed without
either caller from the 2 independent caller outputs, then the unit can accept a single input
and add in the other caller for the appropriate caller output the same as is performed in
Conference Mode – this is known as Shared Mode.
Call Handling - Self-op & Call Screening Modes
The Phone In 6 allows radio shows to be organised in 2 main ways:
- Self-op where the show is entirely controlled by the presenter.
- Call-screening where an assistant or producer deals with incoming calls manually and then
places the calls to the presenter via the on-air selections.
Self-op Mode
In Self-op Mode the unit can automatically answer calls and place them in a queue where
they are supplied with the music on hold signal. When the presenter is ready, they can
accept the next caller to air. The queuing system can be set to use 1 or 2 hybrid channels,
though if the mixing desk has only one telco module available we advise that you do not
use conferencing and queue to a single channel only. If 2 channels are available and you
configure it to use only 1 hybrid for the queue, then the second channel is available for
manual intervention, for example to save a call when the presenter needs further caller
details as a prize winner, or to make outgoing calls.
Auto-Answer & Auto-Drop Calls
Calls are auto-answered and by designating one of the GPIO remote input ports to receive
a ‘drop call’ command when the channel is switched off, the call is dropped once the
conversation with the presenter has finished. The calls can be shuffled up so that line 1 is
designated as the on-air 1 caller, then on-air 2, then unanswered calls in their queue order.
Or the ON-AIR 1 and ON-AIR 2 (if used) buttons show the current calls to the mixing desk
and the next call flashes its LINE HOLD button yellow.
Call Screening Mode
In Call-screening Mode an assistant/producer can answer calls and then the caller can be
put on-hold and supplied with the Music On Hold signal until the presenter is ready to take
the call. The call-screener communicates to the presenter by the normal talkback interface
on the mixing desk. The procedure to manually handle calls is described below
Receiving a Call
When the unit receives a call, the LINE HOLD button flashes red for that line. The call handler
should press the button to accept the call, which stops the flashing, illuminating the button
green and routes it to the Music On Hold signal.
If the call handler is ready to talk to the caller straight away, then pressing the LOCAL button
followed by the LINE HOLD button accepts the call, lights both buttons yellow and routes it
to the call handler’s headset. The call can then be put on hold by pressing the LOCAL button
again, which clears the LOCAL button and makes the LINE HOLD button go green.
