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Where can I get support?
For support on Network coverage, Billing and Usage
on the Sonim XP6, please contact
AT&T:
1.866.563.4703
(Mo. – Sun. 9.00 a.m. – 9.00
p.m. EST, Business Customers).
For Technical Support, please contact
Sonim Technologies:
1.888.858.9460
(Mo. – Fr. 9.00
a.m. – 6.00 p.m. EST) or support_usa@sonimtech.
com.
What to do when my Sonim XP6 is defective?
In case your Sonim XP6 is defective, please contact
Sonim Technical Support for an RMA number:
1.888.858.9460
(Mo. – Fr. 9.00 a.m. – 6.00 p.m. EST)
or
support_usa@sonimtech.com
.
What will happen when my Sonim XP6 is defective?
Sonim Technical Support will give you an RMA
number and instruct you how to send the defect
Sonim XP6 for repair.
How long will the repair of my Sonim XP6 take?
After receipt at the Sonim Service Center the
repair will take about 5 working days before return
shipment.
What should I do if a genuine Sonim XP6 Accessory is
defective?
For Technical Support please contact Sonim:
1.888.858.9460
(Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or support_usa@sonimtech.com. Please follow
the instructions from Sonim Technical Support to
receive a replacement.
What to do if the Sonim XP6 is not covered under the
Sonim Warranty?
Sonim XP6 is covered by the Sonim comprehensive
warranty for three years from the day of purchase.
The Sonim Warranty goes way beyond the industry
standard, so almost all defects, including accidental
damage, within 3 years of purchase are covered. In
the rare case your Sonim XP6 is out of warranty or
it’s outside the 3 years warranty term you can still
contact Sonim for support.
Please contact Sonim Technical Support:
1.888.858.9460
(Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or support_usa@sonimtech.com. For out of
warranty repairs, Sonim Service Center will send you
a quotation before repair.
Sonim XP6 - Support
