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9

Managing EPTT Calls

Can I make a cellular call while in an active EPTT call?

You can initiate a cellular call while in an active 

EPTT session by pushing the EPTT call to the 

background.

EPTT call can be pushed to the background using 

the 

Return

 key or the 

Home

 key.

Will I receive EPTT call while in active cellular call?

You will not receive EPTT calls, while in active 

cellular call. Once the cellular call ends, a EPTT 

Missed call alert will be displayed to notify the 

user.

How long can I talk over EPTT call?

During an EPTT call, you can speak continuously for 

a maximum of 3 minutes. You have to release the 

EPTT

 button and press again to continue speaking. 

The call can last for maximum 1 hour.

The maximum talk duration for speaking 

continuously and the maximum duration 

for a single EPTT session are server 

configured.

Why does an EPTT call get disconnected 

automatically?

When the EPTT call is established and none of the 

users speaks until floor idle time expires, the call will 

get disconnected automatically. Floor idle time is 

server configured.

How can I set my status as Do Not Disturb?

You can set your status to 

Do Not Disturb

 by 

tapping on 

My status

 in EPTT call history screen.

Select 

Do Not Disturb

 in 

Set My status

 screen.

Follow the same steps to change your status back 

to 

Available

.

How to speak when connected to a Wired Headset?

When connected to a wired headset, you should use 

the 

EPTT

 button on the phone and the microphone 

of the wired headset to speak.

If a PTT wired headset is used, then the PTT floor 

can be taken and released using the button in the 

wired headset.

How can I adjust the tone volume while on an EPTT/

voice call? 

While on an EPTT call but you are not speaking, 

press the side volume button to adjust the volume 

accordingly. You can also adjust the volume by 

selecting 

Options > Settings > Volume

 while in 

EPTT idle state.

Can we set customize the tones for missed EPTT 

calls and Instant Personal alerts?

You can customize the alert tones under

 EPTT 

settings > Alert Tone

. You can choose one of the 

4 pre-configured alert tones and set that as your 

default alert tone.

Can we send group EPTT alerts?

Sonim XP6 does not support group EPTT alerts.

How do we get the continuous alert for missed EPTT 

calls?

To get alerts for missed EPTT calls, you can set the 

EPTT call alerts:

Summary of Contents for XP6

Page 1: ...1 FAQ GUIDE SONIM XP6 English...

Page 2: ...r company and product names may be trademarks or registered trade marks of the respective owners with whom they are associated Reference Documentation For more information about any of the features di...

Page 3: ...3 Contents Push to talk General 4 Instant Personal Alerts 7 Managing EPTT Calls 8 Troubleshooting EPTT Issues 12 Sonim XP6 Features 14 Sonim XP6 Support 17...

Page 4: ...mber No the EPTT phone number is the same as your 10 digit mobile number But this number should be provisioned by the operator for EPTT to work Can I make receive an EPTT call without using the speake...

Page 5: ...each containing 30 members Corporate administrator for the company stores the corporate contacts to the phone Corporate administrator can add up to 1000 contacts and 100 corporate groups each containi...

Page 6: ...h for audio feature work When Use Bluetooth for audio is enabled the audio will be played through a paired Bluetooth device When disabled the audio will be played through phone loudspeaker By default...

Page 7: ...y screen or from the EPTT Contacts screen or in the favorite contacts screen and press the Alert soft key to send IPA How do I respond to an Instant Personal Alert When you receive an Instant Personal...

Page 8: ...RSK and tap End call option on the screen or press the End key You can talk by tapping and holding the mic icon on the screen The mic would turn green when you speak When the other user speaks your mi...

Page 9: ...red How can I set my status as Do Not Disturb You can set your status to Do Not Disturb by tapping on My status in EPTT call history screen Select Do Not Disturb in Set My status screen Follow the sam...

Page 10: ...T call screen to foreground the second press on this screen will end the call Why do we have Hide Offline option in the contact screen If you select Hide offline option all the contacts that are curre...

Page 11: ...pplication will now start using the mobile data if it is enabled Why do we have Hide Offline option in the contact screen If you select Hide offline option all the contacts that are currently offline...

Page 12: ...k ON to hear EPTT calls via loudspeaker The phone might be in silent mode and the option Mute may be enabled People cannot hear me on their EPTT phone Remember to press and hold the EPTT button and be...

Page 13: ...all EPTT floor control tones and EPTT audio when phone is in silent mode or vibrate only mode Ear piece routes all EPTT tones and EPTT audio through the earpiece when phone is in silent mode or silent...

Page 14: ...onim XP6 with other devices via Portable Hotspot To connect Sonim XP6 via portable Wi Fi Hotspot Navigate to System settings select More Select Tethering portable hotspot Enable Portable Wi Fi hotspot...

Page 15: ...alls only to phone numbers listed in the FDN list You will need the PIN2 from your network carrier to activate this feature Does XP6 support external SD card No XP6 does not support SD card Can my Son...

Page 16: ...Add new contacts in AT T address book Navigate to System settings Tap on AT T address book Option Sync How to switch between Google Keyboard and Flex T9 Text Input in the device Put the cursor in any...

Page 17: ...take about 5 working days before return shipment What should I do if a genuine Sonim XP6 Accessory is defective For Technical Support please contact Sonim 1 888 858 9460 Mo Fr 9 00 a m 6 00 p m EST o...

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