Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has the
most current support information and technical updates. Before
you call Customer Service, please check our Web site for the latest
updates and online support files, and check this User’s Guide for
helpful information.
When you call Customer Service, have the following information
available so the customer service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• PCIe card model
• Operating system version
• Software/firmware versions
USA Customers
If further assistance is needed, please contact
Sonnet Customer
Service
at:
Tel
: 1-949-472-2772
(Monday–Friday, 7 a.m.–4 p.m. Pacific Time)
: support@sonnettech.com
For Customers Outside the USA
For support on this product, contact your reseller or local
distributor.
Visit Our Web Site
For the most current product information and online support
files, visit the Sonnet Web site at www.sonnettech.com/support/.
Register your product online at http://registration.sonnettech.com
to be informed of future upgrades and product releases.
Specifications and Support Information
Specifications
Bus Interface
PCI Express 2.0 x4 mechanical,
x4 electrical
Internal Connectors
Two SATA
External Connectors
Two locking eSATA
Internal Drives
Supported
Two 2.5-inch SATA SSDs or hard
disk drives (HDDs)
External Drives
Supported
Up to eight
(1)
Drive Types Supported
SATA 6 Gb/s, SATA 3 Gb/s, and
SATA 1.5 Gb/s SSDs and HDDs
Mac Compatibility
• Mac Pro (with PCIe slots)
• OS X Version 10.6.8+
• OS X Server Version 10.6.8+
Windows Compatibility • PC (with PCIe slots)
• Windows 8
• Windows 7
• Windows Vista
®
• Windows Server 2012
Thunderbolt
Compatibility
Any computer with a Thunderbolt
port via Sonnet's Echo™ Express
Pro, III-D, or III-R Thunderbolt-
to-PCIe card expansion chassis,
Sonnet's xMac™ mini Server,
xMac Pro Server, or other
compatible Thunderbolt-to-PCIe
card expansion system
SSD Boot Support
Single SSD or up to six SSDs in a
RAID 0:
• Mac Pro 3,1 (early 2008 and
newer
• Any Mac with a Thunderbolt
port
(2)
Single SSD only:
• Windows 7 or 8 PCs
External Storage
System Boot Support
OS X
(2)
, Windows 8, 7
Port Multiplier-Aware
OS X 10.8+, Windows 8, 7
Firmware
Flash-ROM upgradeable to
latest firmware version
RoHS Compliant
Yes
1. Support for up to eight drives requires the use of drive
enclosures employing a hardware RAID controller.
2. Does not currently boot a Mac with Thunderbolt 2. Sonnet is
working to identify the issue.
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