device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make
sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means the device has
connected to router and server but failed to be added to the device list. Then power
on the device again, if it still not working, just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected
to the router but failed to connect to the server. Then please confirm your WiFi router
works normally.
2. Why the APP can not find the device in pairing status?
Answers: That’s because of your phone’s cache. Please close the WLAN of your phone
then open it after a minute. At the same time, please restart your device.
3. My WiFi is expired, can I connect the devices to LAN?
Answers: Currently this product does not support LAN or cannot connect to the
hotspot. All devices must be connected to the router, thus they can communicate with
the Internet via the cloud server.
4. The green led keeps off, even if the device is powered on. Press the button but the
device does not work.
Answers: The circuit may be broken, please send it back for testing. Return shipping
postage and packaging will be at buyer’s expense, if the device is damaged by the
buyer, and the buyer should bear extra repair cost.
Summary of Contents for SC
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