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Problem
Causes
What to do
Hearing device too loud
Volume too loud
Decrease volume (chapter 8)
Hearing device not loud
enough or distorted
Volume too low
Increase volume (chapter 8)
Low battery
Charge hearing device (chapter 4)
Earpiece blocked
Clean earpiece (chapter 13)
Hearing has changed
Contact you hearing care professional
Hearing device plays two
beeps
Indication for low battery
Charge hearing device (chapter 4)
Hearing device not
functioning (no sound)
Earpiece blocked
Clean earpiece (chapter 13)
Hearing device is switched off
Switch on the hearing device (chapter 9)
Hearing device will not
switch on
Battery fully discharged
Charge hearing device (chapter 4)
Button was inadvertently deactivated by
pressing the button longer than 15 seconds
Perform step 2 of the rebooting process (chapter 11)
Indicator light on hearing
device does not light up
when hearing device placed
in charging slots
Hearing device not inserted correctly
into charger
Insert hearing device correctly into charger (chapter 4)
Charger not connected to power source
Connect charger to external power supply
Battery fully discharged
Wait three hours after placing hearing device in charger, regardless of
LED behavior
If the problem persists, contact your hearing care
professional for assistance.
18. Troubleshooting