Troubleshooting
Mouse
What should I do if my computer does not recognize my mouse?
❑
Make sure your mouse is securely plugged into the port.
❑
Restart your computer with your mouse connected.
What should I do if the pointer does not move when I use my mouse?
❑
Make sure another mouse is not connected.
❑
If the pointer does not move while a software application is running, press the
Alt
+
F4
keys to close the application window.
❑
If the
Alt
+
F4
keys do not work, press the Windows key once and then the
,
key several times, select
Restart
with the
M
or
m
key, and press the
Enter
key to restart your computer.
❑
If your computer does not restart, press the
Ctrl
+
Alt
+
Delete
keys, select the arrow next to the
Shut down
button with the
m
and
,
keys and then
Restart
with the
M
or
m
key, and press the
Enter
key to restart your computer.
❑
If this procedure does not work, press and hold the power button until the computer turns off.
!
Turning off your computer with the power button may cause loss of unsaved data.
