C:\Users\User\Desktop\CHH B2B\SY18_CHHB_EU_RG121\4735226121\GB\Map\CHH
B2B\4735226121_01GB.fm
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FW-85BZ35F / 75BZ35F / 65BZ35F / 55BZ35F / 49BZ35F / 43BZ35F
4-735-226-
12
(1)
12
GB
Troubleshooting
General troubleshooting for issues like: black
screen, no sound, frozen picture, TV does not
respond, or network is lost, do the following
steps.
1
Restart your TV by pressing the power button
on the remote control until a message
appears. The TV will restart. If the TV does not
recover, try unplugging the TV from the
mains lead for two minutes and then plug it
in again.
2
Refer to the Help menu by pressing
HELP
on
the remote control.
3
Connect your TV to the Internet and perform
a software update.
When [A new TV system software update is
available...] message is displayed.
Sony strongly recommends you to update the
TV software by selecting [Update Now]. These
software updates improve your TV performance
or add new features.
The following screen with [Updating...] will
appear and the illumination LED flashes white
while software is updating.
Do not unplug the mains lead during the
software update. If you do, the software update
may not finish completely, and it may cause a
software malfunction. Software updates can
take up to 15 minutes.
When you plug in the TV, the TV may not be
able to turn on for a while even if you press
the power button on the remote control or
the TV.
It takes time to initialize the system. Wait for
about one minute, then operate it again.
Troubles and Solutions
When the illumination LED is flashing in red.
• Count how many times it flashes (interval time is
three seconds).
Reboot the TV by disconnecting the mains lead
for two minutes, then turn on the TV.
If the problem persists, disconnect the mains
lead, and contact your dealer or Sony service
centre with the number of times the illumination
LED flashes.
The remote control does not function.
• Replace the batteries.
The TV surrounds become warm.
• When the TV is used for an extended period, the
TV surrounds become warm. You may feel hot
when touching there by the hand.
Updating...
