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US
Apps are inaccessible
Check that the LAN cable or AC power cord of
the router/modem* has been connected
properly.
* Your router/modem must be set in advance
to connect to the Internet. Contact your
Internet service provider for router/modem
settings.
Try using apps later. The app content
provider’s server may be out of service.
Sometimes video streaming quality is
poor when using the wireless LAN
The wireless network connection quality
varies depending on the distance or
obstacles (e.g. wall) between the TV and the
wireless router (access point), environment
interference, and quality of the wireless
router (access point).
Wireless LAN connection fails or radio
reception conditions are poor
Check the installation location of the TV and
wireless router (access point). Signal
condition may be affected for the following
reasons.
Other wireless devices, microwaves,
fluorescent lights, etc., are placed nearby.
There are floors or walls between the
wireless router (access point) and TV.
If the problem persists even after checking
the above, try making a wired LAN
connection.
Poor picture on Internet Video
Quality depends on the original video
provided by the internet contents provider
and your connection bandwidth.
Certain internet contents displays a loss
of detail, especially during fast-motion or
dark scenes
Video quality and picture size depend on
broadband speed and delivery by content
providers.
Good picture quality but no sound on the
internet contents
Quality depends on the original content
provided by the internet contents provider
and your connection bandwidth.
Due to the nature of Internet video, not all
videos will contain sound.
Your TV cannot connect to the server
Check the LAN cable or connection to your
server and your TV.
Check if your network is properly configured
on your TV.
A message appears stating that the TV
cannot connect to your network
Check the current network settings. Press
HOME
, then select [Settings]
[Preferences]
[Setup]
[Network]
[Network Setup]
[Network Status]. If all of
your network settings are “-”, your server
may not be connected properly. Check your
network connections and/or server’s
instruction manual for connection
information.
Reconfigure your network settings.
If the LAN cable is connected to an active
server and the TV has acquired an IP address,
check your DLNA Certified™ media server’s
connections and configurations.
Note
Note
• Your IP address configuration can be viewed
by selecting the [Network Status] option.
DLNA Certified™ media server is
inaccessible although it is listed under
[Media] in the Home Menu
Check your LAN cable/connection or your
server connections. The TV may have lost
connection with the server.
Perform [Media Server Troubleshooting] to
check if your media server is properly
communicating with the TV. Press
HOME
,
then select [Settings]
[Preferences]
[Setup]
[Network]
[Home Network
Setup]
[Media Server Troubleshooting].
When using the renderer function, music
files cannot be played back
Some applications display a photo file pre-
installed in the PC simultaneously with music
playback when using the renderer function.
Depending on the pre-installed photo file,
music playback may not be possible, but
may become possible by changing the photo
file.
You could not connect Internet
Check that the LAN cable or AC power cord of
the router/modem* has been connected
properly.
* Your router/modem must be set in advance
to connect to the Internet. Contact your
Internet service provider for router/modem
settings.
