KDL-24R400A/32R400A 4
DIAGNOSING THE ERROR
Before servicing the Television:
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY
When an error is detected, the Self Check screen records the number of
times the error occurred. This is helpful in confirming past occurrences of
an error and for determining if an error is intermittent when the customer is
not sure what is causing the television to shut down. If the screen displays
a “0”, no error has occurred.
1. Press
POWER
to turn on the TV and then turn it off again.
2. Press the following buttons on the
Remote Commander
within 1
second of each other:
DISPLAY
Channel
5
Volume
-
POWER
NOTE:
This differs from accessing Service Adjustments Mode
().
SECTION 2 - TROUBLESHOOTING
Self Diagnosis
Supported model
Back
<<
002 MAIN_ POWER
001
003 DC_ALERT1
000
003 AUDIO_PROT
0
0
0
R_ERR
E
C
N
A
L
A
B
4
0
0
000
000
0
0
0
R
R
E
_
N
O
C
T
5
0
0
005 PANEL_ID_NVM_ERR
0
0
0
T
I
L
K
C
A
B
6
0
0
0
0
0
R
R
E
_
P
M
E
T
7
0
0
[Home] Exit
SELF CHECK
Indicates
an error
has occurred
Indicates
no error
has occurred
00116
00024
00115
SAMPLE SELF CHECK DIAGNOSIS PAGE
