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Getting help
123
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HotSync
®
problems
I cannot perform a HotSync
®
operation
Check the Windows
®
system tray to make sure the HotSync
®
Manager is running.
If it is not, open the HotSync
®
Manager from the
Start
menu.
Make sure the cradle is connected securely.
After a HotSync
®
operation, one of my applications did not synchronize
Click the HotSync
®
Manager and choose Custom. Check that the correct conduit is active.
I am using Outlook
®
as my PIM, but cannot perform a HotSync
®
operation
Click the HotSync
®
Manager and choose
Custom
. Check that the correct conduit is active.
Check that the correct conduit is installed. Reinstall the HotSync
®
Manager and make sure the correct
conduit is selected.
To synchronise Memos, To Do List items, Dates and Outlook contacts, you need to install Intellisync
®
. This
will not work if you only have the Palm™ Desktop for CLIÉ software installed
.
I cannot launch the HotSync
®
Manager
Make sure you are not running another program, such as network and facsimile software, that uses the
serial port you selected in the Setup dialog box.
Back up the Palm™ Desktop for CLIÉ software, uninstall it, and then reinstall it.
My CLIÉ handheld appears to freeze when I place it near my computer
Move your CLIÉ handheld away from the computer’s infrared port.
A local HotSync
®
operation did not complete successfully
Try each of these in turn: