Sony CLIE PEG-TG50, Troubleshooting Manual

Page 1: ...essages I cannot enter data properly How to operate basic applications PIM I cannot beam data I cannot use a Memory Stick media I cannot transfer data Peripheral devices are not recognized I cannot play music Audio Player About Sound Utility Sound Converter 2 About movies I cannot use e mail CLIE Mail I cannot make a backup I cannot connect to the Internet I forgot my password I cannot exchange da...

Page 2: ... in the cradle connected to the AC adapter and turn on your CLIÉ handheld after you charge it for a few minutes If it turns on continue charging it for approximately five hours and then perform a soft reset Why isn t my CLIÉ handheld responding Is the POWER HOLD switch of your CLIÉ handheld in the HOLD mode Your CLIÉ handheld does not operate when the POWER HOLD switch is in the HOLD mode Make sur...

Page 3: ...at it using your CLIÉ handheld When the battery of your CLIÉ handheld is running low data on Memory Stick media may not be displayed Recharge the battery of your CLIÉ handheld Why isn t the peripheral device recognized Check that the remaining battery supply is sufficient After turning off your CLIÉ handheld remove the peripheral device and reconnect it For the latest information on peripheral dev...

Page 4: ...low the steps mentioned in Customizing your Sony CLIÉ handheld Preferences Changing the Network preferences in the Handbook and check that the settings of Network Preferences are correct NetFront v3 0 for CLIE may not be able to display certain websites designed for your computer s browser software b For details refer to the CLIÉ Application Manual installed on your computer Why can t I send or re...

Page 5: ...m a soft reset Page 15 I cannot use the Jog Dial navigator Page 16 About CLIE Launcher I cannot drag and drop in CLIE Launcher Page 16 I cannot start CLIE Launcher Page 16 The applications on a Memory Stick media are not displayed Page 17 The CLIE Launcher groups and the categories of the Palm OS standard screen are different Page 17 I cannot perform a HotSync operation Performing initial checks P...

Page 6: ...3 If you still cannot perform a HotSync operation Page 25 Error messages An error message is displayed repeatedly Page 27 The error message Invalid process is displayed when starting an application Page 27 The error message for insufficient memory is displayed Page 27 The HotSync operation does not start and a message is displayed on the screen Page 28 An error message saying there is insufficient...

Page 7: ...er vCard data created with the Address application on my CLIÉ handheld Page 32 I cannot beam data Performing initial checks Page 32 The error message is displayed for insufficient memory when I receive data by beaming Page 33 I cannot exchange data using the Bluetooth function Page 33 I forgot my password I forgot my password and my CLIÉ handheld is locked Page 34 I forgot my password and my CLIÉ ...

Page 8: ...al devices are not recognized Page 37 I cannot play music Audio Player Playing music There is no sound Page 38 The sound is too low Page 38 The sound is noisy Page 38 I cannot play music while other applications are running Page 38 The sound becomes distorted Page 39 The sound is coming from only one side of the earphones Page 39 The names of music files on a Memory Stick media are not displayed w...

Page 9: ... Other problems The CLIÉ handheld does not make any sound Page 43 A Memory Stick media cannot be inserted Page 43 A Memory Stick media that is used with other devices cannot be used with my CLIÉ handheld Page 43 I cannot operate my CLIÉ handheld for a while after a Memory Stick is inserted into the slot Page 43 About Sound Utility Sound Converter 2 I cannot transfer audio data to my CLIÉ handheld ...

Page 10: ...nts are not displayed Page 47 Internet connection takes too much time to download the contents of websites Page 47 I cannot access a certain website Page 48 I cannot use e mail CLIE Mail I cannot send or receive e mail messages I cannot send or receive mails Page 49 The message Account is invalid or Incorrect password is displayed Page 49 I cannot synchronize data between CLIE Mail and e mail soft...

Page 11: ...d party applications If you have a problem with a third party application contact the developer or publisher of the software Step 1 Refer to the operating instructions or manuals of each application Step 2 Refer to the Sony CLIÉ handheld Support website Please read the manuals Read This First Operating Instructions and Handbook carefully On the Sony CLIÉ handheld Support website http www clie link...

Page 12: ... Handbook Making a backup using the HotSync operation The data of your CLIÉ handheld is backed up on your computer every time you perform a HotSync operation You may lose the data on your CLIÉ handheld when you perform a hard reset but if you make a backup with the HotSync operation you can restore any data previously synchronized with your computer during the next HotSync operation Note You canno...

Page 13: ...andheld and the cradle is dirty You cannot recharge your CLIÉ handheld if the connector is dirty Try re installing your CLIÉ handheld several times in the cradle to clean the connector I cannot see anything on the screen although the CHG LED is on B The POWER HOLD switch of your CLIÉ handheld is in the HOLD mode The screen is not displayed when the POWER HOLD switch is in the HOLD mode B Perform a...

Page 14: ...dheld Preferences Setting the automatic power off time in the Handbook B Have you set Auto Lock Handheld to After a preset delay in the Security screen When you set Auto Lock Handheld to After a preset delay your CLIÉ handheld may turn off after a shorter period even if you set the automatic power off time b For details refer to Protecting your data with a password Locking your CLIÉ handheld with ...

Page 15: ...u can turn it on by sliding down the POWER HOLD switch for more than two seconds Tip You can switch the backlight on and off by pressing the L key while pressing the Ctrl key on the hardware keyboard Applications do not operate properly after I perform a soft reset B If you encounter application problems such as improper operations unusual display or freezing during a soft reset after you performe...

Page 16: ...uncher in the Handbook I cannot start CLIE Launcher B When the application screen of the Palm OS standard is displayed select Go To CLIE Launcher View from the Options menu b For details refer to Sony CLIÉ handheld basic operations Using the Palm OS standard screen in the Handbook B When the free space of the memory is insufficient CLIE Launcher may not start b On the Palm OS standard screen tap I...

Page 17: ...on a Memory Stick media may not be displayed Recharge the battery of your CLIÉ handheld The CLIE Launcher groups and the categories of the Palm OS standard screen are different B The CLIE Launcher groups are classified into groups such as Picture Movie etc depending on what can be performed on your CLIÉ handheld Performing initial checks Checking your CLIÉ handheld B Is the Palm Desktop for CLIÉ s...

Page 18: ...t supported B If you are using Windows 2000 Professional or Windows XP log in as an Administrator B Is the USB cable of the cradle connected to your computer B Is the HotSync icon displayed in the task tray in the bottom right hand corner of your computer screen If not select the Start menu Programs All Programs in Windows XP Sony handheld and HotSync Manager to start the HotSync Manager B Is the ...

Page 19: ...Tap HotSync and check that Local and Cradle Cable are selected B Perform a soft reset on your CLIÉ handheld I cannot stop a HotSync operation B You may not be able to stop a HotSync operation by tapping Cancel for a few seconds after you start a USB HotSync operation Try again after a while B If you cannot stop a HotSync operation even by tapping Cancel perform a soft reset on your CLIÉ handheld b...

Page 20: ... is installed on your computer or CLIÉ handheld Not all applications on the Palm Desktop for CLIÉ software can be synchronized B The memory space of your CLIÉ handheld is insufficient Delete the unnecessary data and perform the HotSync operation once again B Private data is hidden with the Security setting The data that is hidden cannot be displayed on the Palm Desktop for CLIÉ software When you w...

Page 21: ... from the menu B Is the Palm Desktop for CLIÉ software properly installed on your computer The hardware or the software of your computer may not be compatible with the Palm Desktop for CLIÉ software Uninstall the Palm Desktop for CLIÉ software and reinstall The HotSync Manager does not start the HotSync icon is not displayed in the bottom right hand corner of my computer screen B Reinstall the Pal...

Page 22: ...battery supply is sufficient Checking your computer B Check that your computer is turned on and the automatic shut off setting in the power saving mode is disabled B Check that the modem is properly connected to the service line B Click the HotSync icon in the bottom right hand corner of your computer screen and check that the Modem check box is selected B Check that the modem connected to your co...

Page 23: ...ager is running the shortcut menu should be displayed by clicking the HotSync icon B If you are using Windows 2000 Professional Windows XP click the HotSync icon in the bottom right hand corner of your computer screen and check that the Beaming check box is selected B If you are using Windows 98 Second Edition Windows Millennium Edition click the HotSync icon in the bottom right hand corner of you...

Page 24: ...devices B You cannot perform an IR HotSync operation if the battery remaining is insufficient After charging the battery of your CLIÉ handheld try the IR HotSync operation again B Reduce the transmission speed If you are using call waiting on your service line tap Connection and IR to a PC handheld in the Preferences screen Then tap Edit Details and specify Speed in the Details screen I cannot per...

Page 25: ...ion on the latest device drivers You cannot perform a HotSync operation before you install the Palm Desktop for CLIÉ software on your computer If you perform a HotSync operation before you install the CLIÉ drivers on your computer other drivers may be installed on your computer and a problem may occur in your computer system Make sure you install the Palm Desktop for CLIÉ software before performin...

Page 26: ...ice such as a USB mouse check the BIOS setting of your computer In addition check the setting in the Device Manager Right click My Computer and select Properties from the menu If you are using Windows 2000 Professional Windows XP click the Hardware tab Click the Device Manager tab and check that USB controller is displayed in the Device Manager screen If USB controller is not displayed b For detai...

Page 27: ... data after backing up data as needed B Delete unused data of the Date Book application and the To Do application To delete data of the Date Book application select Purge in the Record menu and set purge to Delete events older than To delete data of the To Do application select Purge in the Record menu and set purge to Delete all To Do items marked completed B Delete e mail messages in CLIE Mail a...

Page 28: ...tab 4 Clear the check box Send the image from the digital camera to your computer using the wireless link and click OK 5 Click the HotSync icon in the task tray in the bottom right hand corner of your computer screen and enable Infrared in the menu An error message saying there is insufficient memory appears while receiving data using the IR port or the Bluetooth communication B To receive data us...

Page 29: ... pressing and holding the Home Menu button B Some applications or screens do not have the menu feature Retry with another application I do not understand how to use the hardware keyboard B Refer to Basic operations of your Sony CLIÉ handheld Entering data and Sony CLIÉ handheld components Hardware keyboard in the Read This First Operating Instructions Tips You can also see it in the Keyboard help ...

Page 30: ...handheld Using Graffiti writing to enter data in the Handbook B Make sure you enter the Graffiti strokes in the Graffiti writing area B Make sure you enter the Graffiti strokes for letters in the left side of the Graffiti writing area and numbers in the right side B Check that Graffiti is not shifted into extended or punctuation mode b For details refer to Entering data on your Sony CLIÉ handheld ...

Page 31: ...egory list in the top right hand corner of the screen B Check that Show Records is selected in the Security screen B Tap Show in To Do and check that you select the Show Only Due Items check box I cannot change the order of memos in a list B If you cannot manually arrange the order of the memos in the Memo Pad list screen select Preferences from the Options menu Then check that Manual is selected ...

Page 32: ...ed with the Palm Desktop for CLIÉ software can be read by the Address application on your CLIÉ handheld When you transfer vCard data to a device other than a CLIÉ handheld the data may not be displayed properly on the device if the data version is not supported Performing initial checks B Tap General in the Preferences screen and check that Beam Receive is set to ON B Make sure you point the IR po...

Page 33: ...ing Instructions B Set to Enabled in the Bluetooth Preferences screen of Prefs Check that the blue Bluetooth LED turns on B If you have renamed a target Bluetooth compatible device registered on your CLIÉ handheld the device may be listed in the previous name when you detect target Bluetooth compatible devices In this case follow the procedure below 1 Press and hold the Home Menu button from the B...

Page 34: ...structions I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password but all private records will be deleted To back up all the data including private records perform a HotSync operation before you delete the password Then restore your private records saved on your computer by following the procedure below 1 Tap Password in the Security scre...

Page 35: ...a is inserted into the Memory Stick slot B The Memory Stick media is not recognized correctly Eject the Memory Stick media and try inserting it again I cannot start applications on a Memory Stick media B The free space of your CLIÉ handheld s memory is insufficient To start an application on a Memory Stick media from the Application Launcher screen the free space of your CLIÉ handheld s memory mus...

Page 36: ...nstalled on your computer For any third party application contact the developer of the software Use Memory Stick Import Memory Stick Export application to install data from your computer to Memory Stick media My CLIÉ handheld does not recognize a Memory Stick media or an error occurs B Eject the Memory Stick media and try inserting it again B If the terminal part of the Memory Stick media is dirty...

Page 37: ...r to Backing up your Sony CLIÉ handheld data Backing up data to a Memory Stick media using the Memory Stick Backup application in the Handbook I cannot transfer image files or movie files from my computer to my CLIÉ handheld B Use a computer application such as Image Converter or PictureGear Studio to transfer image files or movie files from your computer to your CLIÉ handheld b For details refer ...

Page 38: ...LS and switch to the normal display The sound is noisy B If you are using other applications of your CLIÉ handheld and processing the data when playing the music there will be some noise I cannot play music while other applications are running B Make sure that Enable background play is checked on the Preferences screen of Audio Player B You cannot play music while any of the following applications...

Page 39: ...earphone plug properly into the earphone jack The names of music files on a Memory Stick media are not displayed when I start the Audio Player application B Depending on the music files that are recorded on the Memory Stick media it may take time to read files completely While reading the operation of Audio Player is unavailable but this is not a malfunction I cannot play the music once I have rea...

Page 40: ...nformation of the audio file in the About Track screen and if the bit rate of the audio file is 0 kbps the file is encoded in VBR b For details on file formats supported by your CLIÉ handheld refer to Audio Player in the CLIÉ Application Manual installed on your computer The next track cannot be found B If you enable shuffle mode and disable repeat mode when playing music the next track cannot be ...

Page 41: ...B Disconnect your CLIÉ handheld from the cradle and place it in the cradle again If the problem still persists restart the computer The connection suddenly gets cut B Connect the AC adapter to the cradle B Check that the cradle is properly connected to your computer B Place your CLIÉ handheld properly in the cradle The number of songs that can be checked out is not enough the time to record is not...

Page 42: ...onnect the cradle to your computer via a USB hub or extension USB cable you may not be able operate your CLIÉ handheld properly Make sure you connect the cradle directly to a USB port of your computer The error message Unsafe Removal of Device is suddenly displayed on my computer screen B Do not remove the CLIÉ handheld from the cradle or tap Exit during check in check out sending music or when yo...

Page 43: ...tick media in the Read This First Operating Instructions A Memory Stick media that is used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on Memory Stick media onto your computer and then reformat the Memory Stick media on your CLIÉ handheld b For details refer to Using Memory Stick media Using Memory Stick media Formatting Memory Stick media in the Handbook I ca...

Page 44: ...ter 2 supplied with your CLIÉ handheld 1 Start the Sound Utility application on your CLIÉ handheld 2 The Invaild Data dialog box is displayed 3 Select OK to delete the data If you select Cancel the data deletion will be canceled but the data will not be listed in Sound Utility When you start Sound Utility the same dialog box will be displayed B If you encode audio data with the supplied Sound Conv...

Page 45: ...lowing cases When the write protect tab of the Memory Stick media is set to LOCK The Movie file MQV file is read only The additional information file MAI file is read only Moreover you cannot register delete the index update the resume time and Thumbnail in either of the following cases When the write protect tab of the Memory Stick media is set to LOCK The additional information file MAI file is ...

Page 46: ...references screen are correct b For details refer to Customizing your Sony CLIÉ handheld Preferences Changing the Network preferences in the Handbook I cannot connect to the Internet after restoring data using the Memory Stick Backup application B Select Network in the Preferences screen and reselect Service You do not need to change the Network settings After selecting the same service tap the Co...

Page 47: ... website contents are not displayed B You cannot view the website contents that are not compatible with the NetFront v3 0 for CLIE application such as Macromedia Flash resources B NetFront v3 0 for CLIE may not be able to display certain websites designed for your computer s browser software b For details refer to NetFront v3 0 for CLIE in the CLIÉ Application Manual installed on your computer B T...

Page 48: ...okmark may be changed Try to find the updated URL by entering the URL of the upper directory B While the NetFront v3 0 for CLIE application is running press and hold the Home Menu button select NetFront Settings from the Options menu and check the proxy settings Contact your Internet service provider for information about proxy address and port settings B The message Memory is insufficient is disp...

Page 49: ...eceive a mail before you can start sending mails Perform the following 1 Tap Accounts from Options menu in CLIE Mail 2 Tap and select the e mail address you want to send or receive and then tap Edit 3 Tap More 4 Tap V in Authentication and select POP Before SMTP B With some service providers you may not be able to send mails due to security systems The message Account is invalid or Incorrect passw...

Page 50: ...llowing steps 1 Select the Start menu Settings except for Windows XP and Control Panel 2 Double click the Internet Option icon 3 Click the Programs tab in the Internet Properties dialog box 4 Click Hotmail from the E mail pull down menu and click the OK button 5 Restart your computer 6 Double click the Internet Properties icon in the Control Panel window 7 From the E mail pull down menu in the Pro...

Page 51: ...il address I cannot synchronize mail data with the e mail software on my computer B Check that the settings for transferring e mails are correct b For details refer to CLIE Mail Transferring e mail messages from your computer Setting up your CLIÉ handheld for HotSync e mail transfers in the CLIÉ Application Manual installed on your computer In addition you may be able to ascertain the cause if you...

Page 52: ...É handheld Sony CLIÉ handheld support website http www clie link com Provides the latest information on your CLIÉ handheld On this website you will find Frequently Asked Questions FAQs Online Operating Instructions Installation information Software updates Online knowledge base CLIE Contact List Opening Hours Monday Friday 08 00 18 00 local time Country Phone number Austria 0810 00 11 73 France 08...

Page 53: ... language click on the link that will redirect you to the registration page http www sony europe com clieplaza registration Your computer connects to the Internet and the Web page for user registration is displayed English customers will be redirected to the following link https registration sonystyle europe com clieplaza clieplaza asp German customers will be redirected to the following link http...

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Page 56: ...For the latest information on support check our support website http www clie link com For the latest information on CLIÉ products and accessories check http www clieplaza com ...