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55

Additional Information

Troubleshooting

Problem

Cause/Remedy

Page

Nothing appears on the 
display.

• The phone is off. Turn the phone on.
• Battery is fully discharged. Recharge the 

battery.

The out-of-service icon 
( ) appears.

• The phone is outside the service area, or the 

signal is too weak. Extend the antenna fully.

Nothing happens when 
you press the buttons.

• The buttons may be locked.
• The phone may be locked. Enter the lock code 

to unlock the phone.

The call does not go 
through.

• Check the signal strength.
• If the icon is displayed, there is no service. See 

above.

• Check the number.
• Press SEND.
• Listen for a busy signal.

You can hear the other 
party, but the other 
party cannot hear you.

• The microphone may be muted. Unmute the 

microphone.

You hear the other 
party only faintly.

• Adjust the earpiece volume. If possible, also 

reduce the noise around you.

The call is cut off 
("dropped").

• You could be outside the coverage area. Redial 

the number. If the problem continues, contact 
your carrier. Also see "The out-of-service icon ( 
) appears" above.

You hear an alternate 
high/ low tone.

• You are attempting to use the phone in an area 

without service.

• Extend the antenna fully.
• Let the icon disappear, then try to dial.

You forgot the lock 
code.

• Try 0000 or the last four digits of your own 

number.

• See your service provider or authorized dealer.

You hear a fast busy 
tone.

• This can result from any one of the following: - 

The phone is improperly programmed.
• The phone is out of range.
• All channels are busy.
• The antenna is broken or damaged.

capri.book  Page 55  Tuesday, February 9, 1999  5:20 PM

Summary of Contents for CM-ZS300

Page 1: ...1 3 864 802 11 CDMA PCS Telephone Operating Instructions Draft Tuesday February 09 1999 CM ZS300 ...

Page 2: ...2 ...

Page 3: ...ed Name 25 Restricting One Phone Number Assigned to a Saved Name 26 Unrestricting All Phone Numbers Assigned to a Saved Name 26 Unrestricting One Phone Number Assigned to a Saved Name 27 Erasing a Saved Name 27 Creating a Voice Label to a Saved Name 28 Changing the Type of a Saved Number 28 Setting a Saved Number as the Main Phone Book Number 29 Editing a Saved Phone Number 29 Erasing a Saved Phon...

Page 4: ...Customizing Your Phone Date Time 47 Using the Scratchpad 48 Using Short Messaging Services Receiving Messages 49 Checking Message Storage Capacity 49 Accessing Messages 50 Reading Voice Mail Message Notifications 50 Reading New Text Messages 51 Reading Old Text Messages 51 Erasing Old Text Messages F14 53 Additional Information Troubleshooting 55 Accessories 57 Specifications 59 Rules and Regulati...

Page 5: ...nformation One Touch Ringer Mute To instantly mute the ringer as you are receiving a call just turn the Jog Dial navigator down See page xx for more information Automatic On and Off You can have your phone turn on and off at a certain time everyday This feature allows your phone to wake up or go to sleep when you want it to See page xx for more information Keypad Lock To avoid any accidental opera...

Page 6: ...If anything is missing contact your nearest Sony dealer Additional accessories and different AC adapters may be supplied with phones outside North America See Accessories on page 57 for more information about accessories CM ZS300 Telephone 1 QN 029BPL Li Ion Battery 1 QN 001AC AC Adapter ...

Page 7: ...ess and hold a number button for touch dialing 5 Folding microphone arm Open to make receive a call Close to end a call 6 Press to make and receive calls when the microphone arm is open 7 Clear Press to clear the last digit on the display or to exit the current menu Press and hold to clear all digits on the display 8 Press to end calls or cancel an operation 9 Power Press and to turn the phone on ...

Page 8: ...o be heard qa Battery qs Battery release tab Push up to remove the battery qd Antenna qf Jog Dial navigator Push and turn to navigate menus and to change settings qg Connector Use to connect the phone to either the AC adapter or to one of the other accessories available for your phone ...

Page 9: ...sh in the Jog Dial To scroll up to an option turn the Jog Dial up To scroll down to an option turn the Jog Dial down The standby screen left is the first screen you see when you turn on the phone 199 Name 199 Scratch Pad Calls Made Received Calls Missed Calls Messages Date and Time Sony Settings Settings Search Sort Sounds 01 Name 1 Display 02 Name 2 03 Name 3 ...

Page 10: ...s visible 3 digital Appears when your phone is receiving a digital signal 4 signal strength Tells you the approximate strength of the signal being received 5 roam Appears when you are roaming outside your home service area 6 message Appears when you have new text or voice mail messages pending The icon flashes if the new message is urgent 7 battery Shows the approximate amount of charge power rema...

Page 11: ...hone then connect the supplied AC adapter Attaching the Battery To remove the battery NOTE You can also use the accessories listed on page 57 to charge the battery 1 Hook the battery onto the bottom of the phone 1 and lower the battery down 2 2 Snap the battery in place 1 Push the battery release tab down 2 Lift up the top of the battery 1 and pull it out 2 ...

Page 12: ...ating that the battery is low You can turn on the phone without the battery but you cannot make or receive a call even if you connect the AC adapter to an AC outlet It is normal for the battery to become warm during charging or after use CAUTION Avoid charging for long periods of time since this reduces battery life Avoid charging in temperatures below 32 F 0 C or over 104 F 40 C Avoid charging th...

Page 13: ...s on Note that the battery icon displays the approximate charge level and that the consumption may vary depending on conditions of use such as ambient temperature network coverage and usage patterns Standby time 80 hours Talk time 3 5 hours When the battery is empty The battery icon flashes a message is displayed the LED blinks red and a beep sounds to indicate the battery is near empty Shortly th...

Page 14: ...ERING OFF NOTE For improved improved perfomance the phone s antenna extends at a slight backward angle Do not attempt to straighten the antenna by bending it To retract the antenna Push the antenna down until it is fully retracted To check the signal strength The signal strength icon indicates various levels of signal strength It is best to make calls when the signal is strong although calls can b...

Page 15: ...Activating the Phone Before you can begin making and receiving calls you need to obtian service from from a service provider For information about service providers check with the dealer from which you purchased the phone ...

Page 16: ...18 Getting Started ...

Page 17: ...Functions If you enter a wrong number Press To clear all entered digits Press To return to the standby display Hold down TIP You can also make calls from the list of saved names and numbers see page 31 and from the call history lists see page 38 To adjust the earpiece volume During a call turn up to increase volume or down to decrease volume To mute unmute the microphone During a call push and hol...

Page 18: ...inger is turned off you will not hear the ringer Ringer Off is displayed See Sounds on page 41 for details To adjust the earpiece volume During a call turn up to increase volume or down to decrease volume To mute unmute the microphone During a call push and hold To mute the ringer while it is ringing Turn down If caller ID is available The caller s phone number appears If you missed a call The mes...

Page 19: ...e appears select the type of number that you want to save as follows 4 Turn to select the number type and then push When Under what Name appears Type Icon Type Icon Home Voice Mail Work Fax Pager Modem Cell Misc None To save the number to a new name Push to select New Name and then follow the procedures under Saving a New Name on page 23 To save the number to a name you already created Turn to sel...

Page 20: ...phen manually for example when you want to store a number that does not follow the US Canada standard autohyphenation is turned off for that number Pauses A time pause T automatically sends additional digits about two seconds after a call is connected A hard pause H allows you to send additional digits after a call is connected For example you may want to enter a phone number in your phone book as...

Page 21: ...ocation or enter the location number then push Alphanumeric characters The following characters may be available To select a letter Turn up and down For a list of available characters see Alphanumeric characters on page 23 To save the selected letter Push To erase a character you entered Press Button Available Characters Additional Characters 1 to come A B C a b c 2 D E F d e f 3 G H I g h i 4 J K...

Page 22: ...ame using the same method you used to create the original name See Saving a New Name on page 23 The old information is overwritten Changing the Phone Book Location of a Saved Name You can move a saved name to a different location in the phone book 1 On the standby display turn to select the phone book entry that contains the information you want to edit or erase 2 Push The contents of the selected...

Page 23: ...e Restricting numbers can be dialed from the phone book only after entering the security code See XX for details about setting a security code To restrict a single number assigned to a saved name see 1 On the standby display turn to select the phone book name that you want to restrict 2 Push The contents of the selected name are displayed 3 Turn to select the name 4 Push 5 Turn to select Restrict ...

Page 24: ...nfirmation screen appears indicating the number is now restricted Unrestricting All Phone Numbers Assigned to a Saved Name You can unrestrict phone numbers that you have restricted See Viewing a Saved Number on page 25 1 On the standby display turn to select the name that contains the restricted numbers that you want to unrestrict 2 Push The contents of the selected name are displayed 3 Turn to se...

Page 25: ...the selected entry is unrestricted Erasing a Saved Name You can erase a saved name including all the phone numbers that are assigned to that name 1 On the standby display turn to select the phone book name whose numbers you want to erase 2 Push The contents of the selected name are displayed 3 Turn to select the name 4 Push 5 Turn to select Erase All and then push 6 When the message Erase all numb...

Page 26: ...hen it s done 6 CRASH To erase a voice label select Erase in step 4 Or should this be separate Changing the Type of a Saved Number You can change the type of a number you have saved to the phone book For a list of the phone number types you can save see Saving a Phone Number on page 21 1 On the standby display turn to select the name that contains the phone number whose type you want to change 2 P...

Page 27: ...elected name are displayed 3 Turn to select the phone number you want to set as the main phone book number 4 Push 5 Turn to select Set as Main and then push 6 FEATURE NOT YET IMPLEMENTED what happens Editing a Saved Phone Number You can edit a phone number you have saved to the phone book 1 On the standby display turn to select the name that contains the phone number that you want to edit 2 Push T...

Page 28: ...o erase 2 Push The contents of the selected name are displayed 3 Turn to select the phone number you want to erase 4 Push 5 Turn to select Erase Number and then push 6 When the message Erase appears push to select Yes Or to cancel the operation turn to select No and then push TIP You can also use the the Security menu to erase individual phone book entries or all phone book entries at once see Sec...

Page 29: ...If it s open is the call dialed automatically The phone dials the number stored in the selected phone book entry TIPS You can search for a phone number by name or phone book location see pages XX Whenever the phone number is displayed you can call it by pushing or SEND or by opening the microphone arm If the phone number of a selected phone book entry is too long to fit on the screen you can still...

Page 30: ...If the entered location is empty this is indicated on the display 4 To dial the number Using a Three Number Search You can find saved phone numbers by entering just three numbers of the complete phone number 1 On the standby display enter at least three numbers of the phone number you want to find 2 Push 3 Turn up to select Find Number then push The phone displays all saved phone numbers that matc...

Page 31: ...the microphone arm is already open press SEND The phone dials the main phone number that is saved to the phone book location you entered Touch Dialing SIMULATOR DOESN T DO THIS You can dial a saved phone number without pressing SEND Before using this feature make sure that Touch Dial on the Misc menu is set to on see Touch Dial on page 45 1 Open the microphone arm 2 Enter the phone book location n...

Page 32: ...number you saved as a local phone number 1 On the standby display turn to select the phone book name that you want to call 2 Push The contents of the selected name are displayed 3 Turn to select the number you want to call 4 Push 5 Turn to select Prefix Number and then push 6 Use the number buttons to enter the prefix number you want to add to the phone number 7 Push to make the call Sending Tones...

Page 33: ...ND 1 On the standby display use the keypad to enter the last four numbers of the saved phone number that you want to call 2 Press SEND The complete number is dialed automatically NOTE Before you can use Fast 4 Dialing the first time you must first set Fast 4 Dialing to On For details see Fast 4 Dialing on page 45 NOTE If the phone finds more than one phone number with the same last four numbers or...

Page 34: ...36 Calling a Saved Number ...

Page 35: ... store up to 199 01 99 phone numbers with names Each phone number can contain up to 32 digits and each name up to 12 characters This section shows how to store edit and erase phone book numbers You can dial stored numbers quickly by recalling them from the phone book see page 4 9 ...

Page 36: ...ed If the microphone arm is open push twice or press SEND The phone dials the selected Calls List entry The icon appears Viewing Detailed Information of Calls List Entries In addition you can view the digits of a phone number that do not fit on the screen the duration of the call or the time and date of the call by using the Options menu in step 4 above To See a List of Select Calls you made Calls...

Page 37: ...when you select it from the menu A typical default lock code is either the last four digits of your phone number or 0000 Timers page 44 Enables you to check call durations In addition you can set the phone to alert you every minute of a call and make the phone turn itself off automatically Network page 44 Enables you to set how your phone interacts with the cellular network You can set the phone t...

Page 38: ...ngs Displaying the Settings Menu To access the Settings menu This page would be step by step instructions on how to access the Settings menu maybe a menu map 1 Turn up to select Settings then push 2 Select one of the following 3 ...

Page 39: ...eep volume level you hear when you press keys High Medium Low Off Ringer Type Sets the ringer sound you hear for incoming calls Several ringer options and melodies are available KeyBeep Type Sets the beep type you hear when you press keys Tones Clicks KeyBeep Length Sets the time you can hear the keybeep or touchtone sound Standard approx 0 1sec Long from approx 0 1 to 15 seconds depending on how ...

Page 40: ...15 sec for 7 sec Off Always On available when the phone is attached to a charging accessory Auto Hyphen When set to On entered numbers are hyphenated according to the US Canada standard eleven digits which include a long distance identifier an area code a three digit community code and a four digit location code for example 1 800 555 1212 Off On Language Need description Not all languages are avai...

Page 41: ...numbers On power up On Off Restrict Enables you to restrict access to individual Phone Book entries For information about using the Restrict feature of the Security menu see Restricting One Phone Number Assigned to a Saved Name on page 26 Restrict Book Enables you to restrict access to all Phone Book entries All operations that involve Phone Book entries require the four digit lock code see page 5...

Page 42: ...ng This information can be reset Minute Alert Enables you to set the phone to alert you ten seconds before every full minute during a call Off On Network Option Description Settings Roam Alert Your phone is roaming when you use it outside of the home area Roaming access to a different carrier and the types of calls you can make varies with the agreement between your home carrier and the currently ...

Page 43: ...set to On enables you to hold number keys to dial Memory locations Off On Auto Retry When set to On the phone automatically attempts to redial a call every three seconds for up to five attempts if the initial call was unsuccessful On Off Fast 4 Dialing Where does this appear in menu On Off Option Description Settings Ringer Vol TBD High Medium Low Off Keybeep Vol TBD High Medium Low Off Speaker Vo...

Page 44: ...iption to come Option Description Settings Ringer Vol TBD High Medium Low Off Keybeep Vol TBD High Medium Low Off Speaker Vol TBD 1 7 Backlight TBD Always On for 30 secs for 15 sec for 7 sec Off Option Description Settings Earpiece Vol TBD 1 7 Keybeep Vol TBD High Medium Low Off ...

Page 45: ...n The Banner display appears The current banner text is displayed 2 Push again to start editing A message appears asking you to enter a new banner 3 Use the number buttons and or to enter the new banner text The banner can be up to 12 characters long For details on character entry see the Alphanumeric table on page 4 2 4 Push to save the new banner Your new banner is displayed ...

Page 46: ... useful for writing down phone numbers temporarily The phone doesn t send DTMF tones when you enter digits to the scratchpad 1 Turn to select Scratch Pad then push 2 Use the keypad to enter the digits 3 Push 4 Turn to select Store Exit then push The information is stored as a scratchpad entry ...

Page 47: ...you receive duplicate messages the phone deletes the older one and stores the new one with the indication DUPLICATE If the ringer volume is set to vibration the phone emits a vibration instead of an audible ring when you receive a message Voice mail messages Voice mail messages are stored remotely by your service provider Your phone will simply notify you if you have any voice mail messages Check ...

Page 48: ...o go back to the Message menu 2 Turn to scroll through the voice mail message notification To dial a callback number If a voice mail message notification contains a callback number you can quickly return that call 1 After reading a voice mail message notification open the microphone arm if it is closed If the microphone arm is open push to see the Options menu 2 Push again to dial the callback pho...

Page 49: ...andby display press END 4 Turn to select Next Msg then push The next message is displayed If there are no more messages the Message menu reappears Reading Old Text Messages The most recent messages are listed first 1 Turn to select Old Text from the Message menu then push A list of old messages is displayed A dot indicates the beginning of each message A lock icon indicates that the message is loc...

Page 50: ...er 1 After reading a message push The Options menu appears 2 Turn to select Save Number then push A message appears prompting you for a name to accompany the number 3 Use the number buttons to enter the name See the Alphanumeric table on page XX for information about entering characters 4 Push to store the phone number and name A confirmation message appears 5 Push to store the new number in the f...

Page 51: ...t Messages F14 1 Turn down to select Erase Old from the Message menu then push The Erase Old menu appears 2 Press 1 to erase old messages All unlocked old messages are erased To go back to the Message menu without erasing the messages push If you erase all old messages it will be indicated on the Message menu TIP To erase a locked message select Erase Msg from the Options menu of that message ...

Page 52: ...54 Using Short Messaging Services ...

Page 53: ...ther party cannot hear you The microphone may be muted Unmute the microphone You hear the other party only faintly Adjust the earpiece volume If possible also reduce the noise around you The call is cut off dropped You could be outside the coverage area Redial the number If the problem continues contact your carrier Also see The out of service icon appears above You hear an alternate high low tone...

Page 54: ...lace or receive calls Make sure that the phone is turned on and that the out of service icon is not displayed Check the system settings If you are roaming consult your service provider concerning roaming agreements Problem Cause Remedy Page ...

Page 55: ...Additional Information 57 Accessories Supplied Accessories Additional accessories and different AC adapters may be supplied with phones outside North America to come International Accessories to come ...

Page 56: ...Software with Interface Cable QN 012DAS Auto Travel Holder QN 024HC Starter Kit QN 028SKT Combination Travel Adapter Cigarette Lighter Adapter QN 020TCL Portable Hands Free Car Kit QN 025PHK Li Ion Battery Pack QN 029BPL How to Purchase Accessories Call 1 800 488 SONY 7669 to order additional accessories USA only All accessories may not be available at press time Some accessories may not be availa...

Page 57: ...25 to 1908 75 MHz Receive 1931 25 to 1988 75 MHz Dimensions 3 9 x 2 5 x 8 inches h w d 95 x 63 x 21 mm not including antenna Mass Weight 4 8 oz 136 g including battery Operational Temperatures Phone 22 F to 140 F 30 C to 60 C Battery operating temperature 4 F to 140 F 20 C to 60 C Battery charging temperature 32 F to 104 F 0 C to 40 C ...

Page 58: ... are intended merely for general information purposes If you have specific questions please contact your cellular carrier System Operator License If your home system is in the U S you do not require a separate license to operate your cellular telephone obtaining a cellular telephone access number is sufficient to register you as a user If your home system is in Canada a separate license is require...

Page 59: ...s from RF energy has focused for many years on FM radio technology That research and studies regarding newer radio technologies such as CDMA have found no credible scientific evidence that adverse health effects result from the use of cellular telephones The Institute of Electrical and Electronics Engineers IEEE in 1991 and The American National Standards Institute ANSI in 1992 updated the 1982 AN...

Page 60: ... needed Antenna Care and Replacement Do not use the phone with a damaged antenna If a damaged antenna comes into contact with the skin a minor burn may result Replace a damaged antenna immediately Take your phone to an authorized service center for repair Use only the supplied or approved antenna Unauthorized antennas modifications or attachments could impair call quality damage the phone and viol...

Page 61: ...ruct you to do so Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy Aircraft Turn your phone OFF before boarding any aircraft Use it on the ground only with crew permission Do not use in the air To prevent possible interference with aircraft systems U S Federal Aviation Administration FAA regulations require you to have permission from a crew ...

Page 62: ...ngine Do not transport or store flammable gas liquid or explosives in the compartment of your vehicle which contains your phone or accessories In the United States vehicles using liquefied petroleum gas such as propane or butane must comply with the National Fire Protection Standard NFPA 58 For a copy of this standard contact the National Fire Protection Association One Batterymarch Park Quincy MA...

Page 63: ...Battery Legal Statement ...

Page 64: ...66 Additional Information back cover 800 Numbers Web Address ...

Page 65: ... 67 ...

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