55
Additional Information
Troubleshooting
Problem
Cause/Remedy
Page
Nothing appears on the
display.
• The phone is off. Turn the phone on.
• Battery is fully discharged. Recharge the
battery.
The out-of-service icon
( ) appears.
• The phone is outside the service area, or the
signal is too weak. Extend the antenna fully.
Nothing happens when
you press the buttons.
• The buttons may be locked.
• The phone may be locked. Enter the lock code
to unlock the phone.
The call does not go
through.
• Check the signal strength.
• If the icon is displayed, there is no service. See
above.
• Check the number.
• Press SEND.
• Listen for a busy signal.
You can hear the other
party, but the other
party cannot hear you.
• The microphone may be muted. Unmute the
microphone.
You hear the other
party only faintly.
• Adjust the earpiece volume. If possible, also
reduce the noise around you.
The call is cut off
("dropped").
• You could be outside the coverage area. Redial
the number. If the problem continues, contact
your carrier. Also see "The out-of-service icon (
) appears" above.
You hear an alternate
high/ low tone.
• You are attempting to use the phone in an area
without service.
• Extend the antenna fully.
• Let the icon disappear, then try to dial.
You forgot the lock
code.
• Try 0000 or the last four digits of your own
number.
• See your service provider or authorized dealer.
You hear a fast busy
tone.
• This can result from any one of the following: -
The phone is improperly programmed.
• The phone is out of range.
• All channels are busy.
• The antenna is broken or damaged.
capri.book Page 55 Tuesday, February 9, 1999 5:20 PM
Summary of Contents for CM-ZS300
Page 2: ...2 ...
Page 16: ...18 Getting Started ...
Page 34: ...36 Calling a Saved Number ...
Page 52: ...54 Using Short Messaging Services ...
Page 63: ...Battery Legal Statement ...
Page 64: ...66 Additional Information back cover 800 Numbers Web Address ...
Page 65: ... 67 ...