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No sound or only a low volume sound is
heard during playback.
Turn up the volume (p. 24).
When you record sound with [Micref Level]
(p. 55) set to [Low], the recorded sound may
be difficult to hear.
Playing back images stored on
memory card on other devices
Images cannot be played back or the
memory card is not recognized.
The playback device does not support playing
back memory cards (p. 2).
Editing movies/photos on this
product
Unable to edit.
Unable to edit because of the condition of the
image.
A movie cannot be divided.
A movie that is too short cannot be divided.
A protected movie cannot be divided.
Playback on the TV
Neither image nor sound is played on the
connected TV.
Images are not output from the HDMI OUT
jack, if copyright protection signals are
recorded in the images.
The top, bottom, right, and left edges
of images are trimmed slightly on a
connected TV.
The screen of this product can display
recording images across the entire screen (full
pixel display). However, this may cause slight
trimming of the top, bottom, right, and left
edges of images when played back on a TV
which is not compatible with full pixel display.
The image appears distorted on the 4:3
TV.
This happens when viewing a recorded image
on a 4:3 TV. Set [TV Type] correctly (p. 59)
and play back the image.
Black bands appear at the top and bottom
of the screen of the 4:3 TV.
This happens when viewing a recorded image
on a 4:3 TV. This is not a malfunction.
Copying/Connecting to other
devices
Images are not copied correctly.
You cannot copy images using the HDMI
cable.
An AV Cable (sold separately) is not
connected properly. Make sure to connect
the cable to the input jack of another device
(p. 43).
Connecting to a computer
“PlayMemories Home” cannot be installed.
Check the computer environment or
installation procedure required to install
“PlayMemories Home.”
