178
Troubleshooting
No connection.
The IP address and network mask
are not set correctly.
Ask the system administrator to set
them correctly (page 54).
The LAN cable is disconnected.
Connect correctly (page 17).
The LAN cable is connected to the
incorrect connector.
Connect correctly (page 17).
The LAN cable is down.
Replace the cable with a new one.
Incorrect type of cable (cross or
straight cable) is used for the LAN
connection.
Use the correct type of cable.
If you repeat plugging/unplugging
or turning on/off, you may not
connect to the network for a while.
Turn off the power of the system and
wait for a few minutes before turning
it on again.
LAN connection timeout.
Try again later.
Packet for videoconferencing is not
acceptable under the current LAN
environment.
Consult with the system administrator
so that the packet for video
communication becomes acceptable
under your LAN environment.
The remote terminal is not turned
on.
Ask the remote party to turn on the
terminal.
It takes a long time for the remote
party to be able to answer from the
standby mode.
Ask the remote party to cancel the
standby mode.
The remote party is in
communication with another party.
Call the remote party after they end
the communication with another
party.
Answering the call is not permitted
by the remote terminal as it is
operating for setups, etc.
Ask the remote party to permit
answering a call.
The remote terminal is not set to
auto answer mode.
Ask the remote party to set the
terminal to auto answer mode, or to
answer a call manually.
There is some problem with the
remote terminal.
Try to dial the number of another
terminal.
A message appears on the screen.
See “On-screen Messages“
(page 171).
The Phone Book
cannot be saved to
the “Memory
Stick.”
The write-protect tab on the
“Memory Stick” is set to LOCK.
Release the lock. (page 186)
The “Memory Stick” has already
been recorded to full capacity.
Use another “Memory Stick.”
Symptom
Cause
Solution