Sony LinkBuds S, Help Manual

Page 1: ...r malfunction due to getting wet Download the app and set up the headset To use all functions and improved performances update the software of the headset and Sony Headphones Connect app to the latest version For details refer to the following https www sony net elesupport Let s start to use Wearing the headset 1 ...

Page 2: ... Quick Access requires settings with the Sony Headphones Connect app Quick Access requires settings with the Sony Headphones Connect app To activate the Quick Attention Mode Right To play or pause music To skip to the beginning of the next track To skip to the beginning of the previous track or the current track during playback To use or cancel the voice assist function Google app Siri Getting sta...

Page 3: ...id smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone iPhone iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting...

Page 4: ...und during music playback Ambient Sound Mode Listening to ambient sound quickly Quick Attention Mode Speaking with someone while wearing the headset Speak to Chat Sound quality mode About the sound quality mode Supported codecs About the DSEE Extreme function Making phone calls Receiving a call Making a call Functions for a phone call Making a video call on your computer Disconnecting Bluetooth co...

Page 5: ... finished using the headset Maintenance To prevent burning or malfunction due to getting wet When the headset or charging case gets wet Licenses Trademarks Customer support websites Troubleshooting What can I do to solve a problem Power Charging Unable to turn on the headset Charging cannot be done The available operating time is short the battery power does not last long Charging time is too long...

Page 6: ...headset does not operate properly Cannot hear a person during a call low voice from callers your voice does not reach the person during a call your voice is low on the caller s side Others Earbud tips are damaged or lost An earache occurs Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings Specifications Specifications 6 ...

Page 7: ...etooth wireless technology allowing you to do the following Listening to music You can enjoy music wirelessly from a smartphone or music player etc Talking on the phone You can make and receive calls hands free while leaving your smartphone or mobile phone in your bag or pocket 5 035 792 11 1 Copyright 2022 Sony Corporation 7 ...

Page 8: ...martphone connected to the headset even when operating the headset unit to which the Google Assistant is assigned The Google Assistant is not connected When Amazon Alexa is not available on the smartphone connected to the headset even when operating the headset unit to which Amazon Alexa is assigned Either your mobile device isn t connected or you need to open the Alexa App and try again When Quic...

Page 9: ...rbud tips SS S M LL 2 each M sized earbud tips come attached to the left and right units of the headset at the time of purchase Depending on the color of the headset a set of one of the following earbud tip types is supplied The size of the earbud tips can be determined based on the number of dotted lines inside the bottom of the earbud tips SS size 1 line S size 2 lines M size 3 lines LL size 5 l...

Page 10: ...1 series can be purchased at your nearest Sony dealer Earbud tips are consumables If the supplied earbud tips are damaged and need replacing contact your nearest Sony dealer Related Topic Earbud tips are damaged or lost 5 035 792 11 1 Copyright 2022 Sony Corporation 10 ...

Page 11: ...e smaller ones The size of the left and right earbud tips may be different The Sony Headphones Connect app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect Check that you are wearing the headset properly in your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible Hybrid sili...

Page 12: ...orporation Hold the headset unit and twist the earbud tip while rotating it to pull it out Do not pinch the end of the earbud tip when removing it Attach the earbud tip Firmly insert the earbud tip all the way Do not attach the earbud tip in a loose or skewed manner 2 12 ...

Page 13: ...sensors left right 1 Microphones left right 2 Earbud tips left right 3 Tactile dot There is a tactile dot on the left unit of the headset 4 IR sensors left right 5 Charging ports left right 6 left mark 7 right mark 8 Built in antennas left right A Bluetooth antenna is built into each left or right unit of the headset 9 13 ...

Page 14: ...ommunication or charging status of the headset 2 Pairing initialize reset button Used when entering pairing mode initializing or resetting the headset 3 USB Type C port Using the supplied USB Type C cable connect the charging case to a computer or to an AC outlet via a commercially available USB AC adaptor to simultaneously charge both the headset and the charging case 4 14 ...

Page 15: ...ry charge of the headset is between 94 and 1 When the headset is not stored in the charging case and the remaining battery charge of the charging case is between 30 and 1 lights up in orange for about 6 seconds When the headset is stored in the charging case and the remaining battery charge of the headset is less than 1 When the headset is not stored in the charging case and the remaining battery ...

Page 16: ...y flashes slowly in orange Abnormal combination of left and right units of the headset repeatedly flashes 3 times in orange Bluetooth connection status Pairing mode repeatedly flashes twice slowly in blue Connection process completed repeatedly flashes slowly in blue for about 5 seconds Other Initialization completed flashes 4 times in green For details see Initializing the headset to restore fact...

Page 17: ...e headset units into both ears Put the headset unit with the left mark into your left ear and the headset unit with the right mark into your right ear The left unit has a tactile dot A Tactile dot Be careful not to come in contact with the touch sensor when you put the headset units into both ears B Touch sensors left right 1 Adjust the fit of the headset to your ears Twist the headset unit to sli...

Page 18: ...playback as well as control the touch sensors and voice guidance When the headset is worn You can use the touch sensors to play music make and receive calls etc You will hear a voice guidance corresponding to the operation and status When the headset is removed When you listen to music while wearing both headset units in your ears the headset will pause music playback if one or both headset units ...

Page 19: ... wearing only one unit you will hear monaural sound with the left and right channels mixed You can also enjoy hands free calls even when you are wearing only one unit of the headset When you receive an incoming call answer the call using the unit of the headset you are wearing If you put the other unit into the other ear while you are talking with only one unit you can talk with both units Note Wh...

Page 20: ...uetooth connection Functions for a phone call What you can do with the Sony Headphones Connect app 5 035 792 11 1 Copyright 2022 Sony Corporation Voice Assistant setting menu item Specification Do not use Either unit of the headset can be used 20 ...

Page 21: ... the function assignments to the touch sensors of the left and right units using the Sony Headphones Connect app For example the music playback function that is assigned to the touch sensor of the right unit in the factory settings can be Left Right Tap To switch the noise canceling function and Ambient Sound Mode To play or pause music Tap twice To receive or end a call To skip to the beginning o...

Page 22: ... When you make initial settings for the Google Assistant on your smartphone the function assignments to the touch sensors may change automatically Check the function assignments to the touch sensors with the Sony Headphones Connect app When you make initial settings for Amazon Alexa on your smartphone the function assignments to the touch sensors may change automatically Check the function assignm...

Page 23: ...the same service to the 2 tap and 3 tap setting of Quick Access If the corresponding app is not launched even when tapping the touch sensor of the headset the voice guidance App assigned to the Quick Access is not launched on the mobile device is heard from both headset units or from the headset unit you are wearing Note The services that can be assigned to Quick Access differ depending on the cou...

Page 24: ...set back into the right hole of the charging case Each unit of the headset will be set to the correct position in the charging case by the built in magnet When the remaining battery charge of the charging case is sufficient the indicator orange or green on the charging case lights up for about 3 seconds The charging starts on the headset Close the lid of the charging case 1 Connect the charging ca...

Page 25: ...r on the charging case does not turn on even when the headset is placed in the charging case the battery charge of the charging case is empty Charge the charging case If the headset is not used for a long time the rechargeable battery usage hours may be reduced However the battery life will improve after charging and discharging several times If you store the headset for a long time charge the bat...

Page 26: ...ing case may become warm during charging or for a while after charging However this is not a malfunction Related Topic About the indicator Checking the remaining battery charge 5 035 792 11 1 Copyright 2022 Sony Corporation 26 ...

Page 27: ...tings at the same time the available operating time of the battery becomes even shorter Communication time Standby time Codec Noise canceling function Ambient Sound Mode Available operating time LDAC Noise canceling function ON Max 3 5 hours LDAC Ambient Sound Mode ON Max 3 5 hours LDAC OFF Max 4 5 hours AAC Noise canceling function ON Max 6 hours AAC Ambient Sound Mode ON Max 6 hours AAC OFF Max ...

Page 28: ...nditions the speed of energy consumption for the rechargeable battery may vary between the left and right units However this is not a malfunction Related Topic Supported codecs About the DSEE Extreme function Speaking with someone while wearing the headset Speak to Chat What you can do with the Sony Headphones Connect app 5 035 792 11 1 Copyright 2022 Sony Corporation Noise canceling function Ambi...

Page 29: ...o the operating instructions supplied with the iPhone or iPod touch The remaining charge which is displayed may differ from the actual remaining charge in some cases Use it as a rough estimate When you are using an Android smartphone OS 8 1 or later When the headset is connected to an Android smartphone via HFP Bluetooth connection select Settings Device connection Bluetooth to display the remaini...

Page 30: ...eck the remaining battery charge of the headset unit and the charging case with the Sony Headphones Connect app Android smartphones and iPhone iPod touch both support this app Note If the headset and smartphone are not connected with HFP the remaining battery charge will not be correctly displayed The remaining battery charge may not be properly displayed immediately after a software update or if ...

Page 31: ...are removed from the charging case the connection between the left and right units of the headset is established When you use the headset for the first time after purchase or just after initializing the headset the headset goes into Bluetooth pairing mode automatically when you put the headset units into both ears When you use the headset for the first time after purchase or just after initializin...

Page 32: ...elated Topic Charging Turning on the headset What you can do with the Sony Headphones Connect app 5 035 792 11 1 Copyright 2022 Sony Corporation Set the headset into the charging case Put the left unit of the headset the unit with the tactile dot back into the left hole of the charging case and put the right unit of the headset back into the right hole of the charging case Each unit of the headset...

Page 33: ...necessary to pair it again Connect to devices already paired with the headset using the methods necessary for each device Related Topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Mac Pairing and connecting with a Bl...

Page 34: ...elp mdr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with th...

Page 35: ...g mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information When you pair a second or subsequent device the headset has pairing information for other devices 1 Remove both units of the headset from the charging case The headset turns on automatically The headset enters pairing mode auto...

Page 36: ...ng mode When you put the headset units into both ears you will hear a notification sound and the voice guidance say Pairing from both headset units at the same time Unlock the screen of the Android smartphone if it is locked 2 Find the headset on the Android smartphone 3 Select Settings Device connection Bluetooth 1 Touch the switch to turn on the Bluetooth function 2 Touch LinkBuds S 4 36 ...

Page 37: ... the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless...

Page 38: ...5 035 792 11 1 Copyright 2022 Sony Corporation 38 ...

Page 39: ...both ears When the headset has automatically connected to the last connected device you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time Check the connection status on the Android smartphone If it is not connected proceed to step 3 Display the devices paired with the Android smartphone 4 Select Settings Device connection Bluetooth 1 T...

Page 40: ...n the last connected device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection ...

Page 41: ...dset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information When you pair a second or subsequent device the headset has pairing information for other devices 1 Remove both units of the headset from the charging case The headset turns on automatically The headset enters pairing mode automatically when you...

Page 42: ...er entering pairing mode When you put the headset units into both ears you will hear a notification sound and the voice guidance say Pairing from both headset units at the same time Unlock the screen of the iPhone if it is locked 2 Find the headset on the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on the Bluetooth function 3 Touch LinkBuds S 4 42 ...

Page 43: ...has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection t...

Page 44: ...into both ears When the headset has automatically connected to the last connected device you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time Check the connection status on the iPhone If it is not connected proceed to step 3 Display the devices paired with the iPhone 4 Select Settings 1 Touch Bluetooth 2 Touch the switch to turn on th...

Page 45: ...unction on the last connected device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Blue...

Page 46: ...luetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer If your OS version is Windows 10 version 1803 or later the Swift Pair function will make pairing easier To use the Swift Pair function click the Start button Settings Devices Bluetooth other devices and check Show notifications to connect using Swift Pair ...

Page 47: ...d the headset goes into pairing mode You can remove the headset from the charging case after entering pairing mode When you put the headset units into both ears you will hear a notification sound and the voice guidance say Pairing from both headset units at the same time 2 Wake the computer up if the computer is in standby sleep or hibernation mode 2 Pair the headset using the computer To connect ...

Page 48: ...ft Pair function Click the Start button then Settings 1 Click Devices 2 Click the Bluetooth other devices tab click the Bluetooth switch to turn on the Bluetooth function then click Add Bluetooth or other device 3 Click Bluetooth 4 48 ...

Page 49: ...or about 5 seconds When you are wearing the headset you will hear a notification sound from both headset units at the same time If they are not connected see Connecting to a paired computer Windows 10 If LinkBuds S does not appear on the computer screen try again from To connect without using the Swift Pair function of step Click LinkBuds S 5 A Passkey may be called Passcode PIN code PIN number or...

Page 50: ...already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device ...

Page 51: ... to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information When you pair a second or subsequent device the headse...

Page 52: ...on sound and the voice guidance say Pairing from both headset units at the same time Wake the computer up if the computer is in standby sleep or hibernation mode 2 Pair the headset using the computer 3 Move the mouse pointer to the top right corner of the screen when using a touch panel swipe from the right edge of the screen then select Settings from the Charm Bar 1 Select Change PC Settings of t...

Page 53: ... about 5 seconds When you are wearing the headset you will hear a notification sound from both headset units at the same time If they are not connected see Connecting to a paired computer Windows 8 1 If LinkBuds S does not appear on the computer screen try again from the beginning of step Select Bluetooth 4 Select LinkBuds S then select Pair 5 A Passkey may be called Passcode PIN code PIN number o...

Page 54: ...already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device ...

Page 55: ...luetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset When you pair the headset with a device for the first time after pu...

Page 56: ...se after entering pairing mode When you put the headset units into both ears you will hear a notification sound and the voice guidance say Pairing from both headset units at the same time 2 Wake the computer up if the computer is in standby sleep or hibernation mode 2 Pair the headset using the computer 3 Select System Preferences Bluetooth from the Dock at the bottom of the screen 1 Select LinkBu...

Page 57: ...of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired computer Mac Listening to music from...

Page 58: ...up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears When the headset has automatically connected to the last connected device you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time Check the connection status on t...

Page 59: ...inkBuds S Stereo is not displayed on the drop down menu click Sound Control Panel and then right click on the Playback tab screen of Sound to check Show Disconnected Devices Select Connect from the displayed menu 3 59 ...

Page 60: ...Hint The connection is established You will hear a notification sound from both headset units or from the headset unit you are wearing at the same time 60 ...

Page 61: ... on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using ...

Page 62: ...computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears When the headset has automatically connected to the last connected device you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time Check the connection st...

Page 63: ...screen right click on the Sound screen then check Show Disconnected Devices 4 Select Connect from the displayed menu The connection is established You will hear a notification sound from both headset units or from the headset unit you are wearing at the same time 5 63 ...

Page 64: ...ng on the headset If this is the case deactivate the Bluetooth function on the last connected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Usin...

Page 65: ... mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up if the computer is in standby sleep or hibernation mode 1 Remove the headset from the charging case The headset turns on automatically 2 Put the headset units into both ears When the headset has automatically connected to the last connected device you will he...

Page 66: ...nnected device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices ...

Page 67: ...Disconnecting Bluetooth connection after use 5 035 792 11 1 Copyright 2022 Sony Corporation 67 ...

Page 68: ...ode on this headset When you pair the headset with a device for the first time after purchase or after initializing the headset if the headset has no pairing information When you pair a second or subsequent device the headset has pairing information for other devices 1 Remove both units of the headset from the charging case The headset turns on automatically The headset enters pairing mode automat...

Page 69: ... a notification sound and the voice guidance say Pairing from both headset units at the same time Perform the pairing procedure on the Bluetooth device to search for this headset LinkBuds S will be displayed on the list of detected devices on the screen of the Bluetooth device If it is not displayed repeat from step 2 Select LinkBuds S displayed on the screen of the Bluetooth device for pairing If...

Page 70: ...d All of the pairing information is deleted In this case delete the pairing information for the headset from the connected device and then pair them again The headset can be paired with multiple devices but can only play music from 1 paired device at a time Related Topic Wearing the headset How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to ...

Page 71: ... your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the Bluetooth device Related Topic Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Remove the headset from the charging case The headset turns on automatically 1 Put the headset units into...

Page 72: ...Pairing and connecting with a Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 5 035 792 11 1 Copyright 2022 Sony Corporation 72 ...

Page 73: ...te Control Profile You can adjust the volume etc The operation may vary depending on the Bluetooth device Refer to the operating instructions supplied with the Bluetooth device Put the headset units into both ears Put the headset unit with the left mark into your left ear and the headset unit with the right mark into your right ear The left unit has a tactile dot A Tactile dot Be careful not to co...

Page 74: ...y the right unit is worn in your ear use the touch sensor on the right unit to play music When only the left unit is worn in your ear operate the connected device to play music When you are listening to music with only one unit if you put the other unit into the other ear you can listen to music with both units Note In the factory settings you cannot adjust the volume on the headset Adjust the vol...

Page 75: ...rack Tap the touch sensor twice quickly with an interval of about 0 3 seconds Skip to the beginning of the previous track or the current track during playback Tap the touch sensor 3 times quickly with an interval of about 0 3 seconds When the volume adjustment function has been assigned to the touch sensor using the Sony Headphones Connect app you can perform the following operations using the hea...

Page 76: ...the Sony Headphones Connect smartphone app and adjust the volume in the app If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the headset The available operations may vary depending on the connected device the music software or app used In some cases it may operate differently or may not work even when the operations described above are performed...

Page 77: ...ding on the Bluetooth device Related Topic Turning off the headset 5 035 792 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When you are wearing the headset you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time 1 Set the headset into the charging case The headset turns off 2 7...

Page 78: ...l sound field as if they are immersed in a live performance of the artists Conditions of use Download and use a music streaming service charged app that supports 360 Reality Audio on your smartphone or tablet equipped with iOS or Android By optimizing the sound field and the acoustic feature of headset with the Sony Headphones Connect app you can enjoy a more realistic sense of reality For details...

Page 79: ... again The noise canceling function works primarily on noise in the low frequency band such as vehicles and air conditioning Although noise is reduced it is not completely canceled When you use the headset in a car or a bus noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur move the headset further away from the mobile phone Do not cover...

Page 80: ...tion ON Ambient Sound Mode ON Ambient Sound Mode ON Noise canceling function OFF Ambient Sound Mode OFF Noise canceling function ON Noise canceling function OFF Ambient Sound Mode OFF Remove the headset from the charging case and then put the headset units into your ears When you use the headset for the first time after purchase or just after initializing the headset the noise canceling function i...

Page 81: ...y perform the noise canceling function unless the supplied earbud tips are used If the headset is not worn properly in your ears the noise canceling function may not work correctly Twist the headset to put it into your ears properly Related Topic Wearing the headset Turning on the headset What is noise canceling Listening to ambient sound during music playback Ambient Sound Mode What you can do wi...

Page 82: ...f the Ambient Sound Mode Tap the touch sensor on the left unit to turn off the Ambient Sound Mode Each time you tap the function switches as follows Noise canceling function ON You will hear a notification sound from both headset units or from the left unit when only the left unit is worn at the same time Ambient Sound Mode ON You will hear a notification sound from both headset units or from the ...

Page 83: ...not work correctly Twist the headset to put it into your ears properly Do not cover the microphones on the left and right units of the headset with your hands The effect of the noise canceling function or Ambient Sound Mode may not work properly or a beeping sound feedback may occur If any of this is the case remove your hands etc from the left and right microphones This headset is equipped with t...

Page 84: ... out how to use the Quick Attention Mode https rd1 sony net help mdr mov0046 h_zz Note Depending on the ambient condition and the type volume of audio playback the ambient sounds may not be heard even when using the Quick Attention Mode Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic If the headset...

Page 85: ... The Speak to Chat mode also ends in the following instance When both units of the headset are removed while the wearing detection automatic power off function is enabled When you use the Sony Headphones Connect app you can change the sensitivity of the automatic audio detection and change the time until the Speak to Chat mode ends in addition to the mode to switch between enabling and disabling I...

Page 86: ...ice is low the speech of the person wearing the headset may not be detected and the Speak to Chat mode may not activate If this is the case speech detection may be improved by speaking more slowly or in a louder voice making sure the headset is in the correct position turning down any music playing or setting Speak to Chat to H Sensitivity Related Topic What you can do with the Sony Headphones Con...

Page 87: ...When you want to prioritize the sound quality select Priority on sound quality If the connection is unstable such as when producing only intermittent sound select Priority on stable connection Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset inte...

Page 88: ...r technologies to be transmitted over a Bluetooth wireless network with unprecedented sound quality employing efficient coding and optimized packetization When music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec When you want to play back music with LDAC set the sound quality mode to Pri...

Page 89: ...ses of the original sound source lost during compression with high accuracy You can switch the settings with the Sony Headphones Connect app Note When DSEE Extreme is set to Auto the available operating time is reduced Related Topic What you can do with the Sony Headphones Connect app Available operating time 5 035 792 11 1 Copyright 2022 Sony Corporation 89 ...

Page 90: ... call a ring tone will be heard from the headset You will hear either of following ring tones depending on your smartphone or mobile phone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone only for a Bluetooth connection set on the smartphone or mobile phone Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand 1 When you hear ...

Page 91: ...m the headset Noise may result if the smartphone or mobile phone is too close to the headset Your voice will be heard from the headset through the headset s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Even when the volume adjustment function has been assigned to the touch sensor with ...

Page 92: ...k properly even if you try to operate them with the headset Connect the headset to a smartphone mobile phone via Bluetooth connection 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is heard from the headset If you make a call while listening to music playback pauses automatically If playback does not pause operate the headset to pause playback You can t...

Page 93: ...t s microphone Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Even when the volume adjustment function has been assigned to the touch sensor with the Sony Headphones Connect app you cannot adjust the volume on the headset during a call Adjust the volume on the connected device If you are unable to ...

Page 94: ...more to start up the voice dial function of the smartphone mobile phone or activate the Google app on an Android smartphone or Siri on an iPhone Outgoing call You can use either the left or right unit to perform the following operations When only one unit of the headset is worn in your ear operate the unit that is worn Tap the touch sensor twice quickly with an interval of about 0 3 seconds to can...

Page 95: ...r finger to the touch sensor for about 2 seconds or more to change the call device back and forth between the headset and the smartphone mobile phone Supported profile HSP Headset Profile You can use either the left or right unit to perform the following operations When only one unit of the headset is worn in your ear operate the unit that is worn Outgoing call Tap the touch sensor twice quickly w...

Page 96: ...necting with a computer Windows 10 Connect the headset to your computer via Bluetooth connection 1 Launch the video calling application on your computer 2 Check the settings of the video calling application When you make a video call on your computer select calling connections HFP HSP and not music playback connections A2DP If you select music playback connections a video call may not be available...

Page 97: ...cting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired computer Mac Disconnecting Bluetooth connection after use Speaking with someone while wearing the headset Speak to Chat Customer support websites 5 035 792 11 1 Copyright 2022 Sony Corporation 97 ...

Page 98: ...ding on the Bluetooth device Related Topic Turning off the headset 5 035 792 11 1 Copyright 2022 Sony Corporation Disconnect the Bluetooth connection by operating the Bluetooth device When you are wearing the headset you will hear a notification sound from both headset units or from the headset unit you are wearing at the same time 1 Set the headset into the charging case The headset turns off 2 9...

Page 99: ...function assigned You can change the function assignments to the touch sensors of the left and right units using the Sony Headphones Connect app For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz When using the Google Assistant for the first time open the Google Assistant app and touch Finish headphones setup on the Conversation View and ...

Page 100: ...want to use and then assign the Google Assistant On the headset unit to which the music playback function is not assigned the Google Assistant cannot be used You can change the function assignments to the touch sensors of the left and right units using the Sony Headphones Connect app The Google Assistant and Amazon Alexa cannot be assigned to the headset at the same time When either the left or ri...

Page 101: ...gle Assistant may not be available in some countries regions or languages The function to operate the headset with the Google Assistant depends on the specifications of the Google Assistant The specifications of the Google Assistant are subject to change without notice 5 035 792 11 1 Copyright 2022 Sony Corporation 101 ...

Page 102: ... assigned to the headset unit with the touch sensor that has the music playback function assigned You can change the function assignments to the touch sensors of the left and right units using the Sony Headphones Connect app When you use Amazon Alexa for the first time you will need to login with your Amazon account and proceed to step to set up your headset to the Amazon Alexa app If you have set...

Page 103: ... is not connected to the smartphone via Bluetooth connection Connect the headset to the smartphone via Bluetooth connection 3 On the Set up Alexa on your LinkBuds S screen touch CONTINUE 4 If the This will override the current voice assistant on this accessory screen appears touch CONTINUE 5 On the Setup Complete screen touch DONE 6 103 ...

Page 104: ...the touch sensor on the headset unit to which Amazon Alexa is assigned to use Amazon Alexa A Touch sensors left right B Microphones left right Hold your finger to the touch sensor to input a voice command Example What is the weather Play music If there is no voice it will be automatically canceled 4 To set the wake word enable Activate Voice Assistant with your Voice with the Sony Headphones Conne...

Page 105: ...wearing Note When you set up the headset on the Amazon Alexa app which touch sensor function on the left or right unit of the headset is set as Amazon Alexa depends on the settings for the headset functions and usage conditions You can restore the touch sensor back to its previous functions by changing its settings on the Sony Headphones Connect app Amazon Alexa can be assigned to the headset unit...

Page 106: ...p refer to the operating instructions or the support website of the Android smartphone or the Google Play store website The Google app may not be activated from the headset depending on specifications of the Android smartphone 1 Put the headset units into your ears and connect the headset to the Android smartphone via Bluetooth connection 2 When the Android smartphone is in standby or playing musi...

Page 107: ...smartphone s Ok Google setting is on When using the voice assist function your voice will be heard from the headset through the headset s microphones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction The Google app may not be activated depending on specifications of the smartphone or application versi...

Page 108: ...he operating instructions of the iPhone Note For details on Siri refer to the operating instructions or support website of the iPhone 1 Put the headset units into your ears and connect the headset to the iPhone via Bluetooth connection 2 When the iPhone is in standby or playing music hold your finger to the touch sensor on the right unit for about 2 seconds or more Siri is activated 3 Make a reque...

Page 109: ...icrophones Sidetone function In this case ambient sounds or the sounds of the headset operation may be heard through the headset but this is not a malfunction Siri may not be activated depending on specifications of the smartphone or application version 5 035 792 11 1 Copyright 2022 Sony Corporation 109 ...

Page 110: ...nge sound function Display the remaining battery charge of the headset Display the remaining battery charge of the charging case Display notifications alerting you to charge the headset when the remaining battery charge of the charging case is low Select the Equalizer CLEAR BASS setting Customize the Equalizer setting Adjust the noise canceling function and Ambient Sound Mode ambient sound control...

Page 111: ...nd quality mode Wearing the headset Supported codecs Checking the remaining battery charge About the DSEE Extreme function Using the noise canceling function Listening to ambient sound during music playback Ambient Sound Mode Speaking with someone while wearing the headset Speak to Chat 5 035 792 11 1 Copyright 2022 Sony Corporation 111 ...

Page 112: ...Connect app 5 035 792 11 1 Copyright 2022 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL https rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 112 ...

Page 113: ...ones Connect app You can access the latest support information from the Sony Headphones Connect app 5 035 792 11 1 Copyright 2022 Sony Corporation Select Help on the Sony Headphones Connect app screen 1 The Headphones Connect Help screen appears and support information is displayed 2 Select the desired item 3 113 ...

Page 114: ...onnected to it turn off all the Bluetooth devices until the update is complete Software may not be updated when the mobile device is connected with other devices compatible with Bluetooth Low Energy such as wearable devices smart watches etc Note the following if the update cannot be completed Close all the apps installed on the mobile device except the Sony Headphones Connect app Fully charge the...

Page 115: ...te The services that can be linked differ depending on the country or region The specifications of the service that can be linked are subject to change without notice When you use Endel you need to install the corresponding Endel app For details refer to the following Endel website https endel io Related Topic Installing the Sony Headphones Connect app 5 035 792 11 1 Copyright 2022 Sony Corporatio...

Page 116: ...uetooth devices connected with the headset must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control methods display or operation When using ...

Page 117: ... headset near a sink or liquid container Be careful that the headset does not fall into a sink or container filled with water When using the headset in the rain or snow or in humid locations Cleaning the headset When the headset exterior is dirty wipe it clean with a soft dry cloth If the headset is particularly dirty soak a cloth in diluted neutral detergent and wring it well before using it to c...

Page 118: ...charge the headset Immediately wipe off any perspiration or water on the charging port after use When the charging ports of the headset or charging case get dirty wipe them clean with a soft dry cloth A Charging ports of the headset units B Charging ports of the charging case When the headset gets wet Use a soft dry cloth to wipe off any water that gets on the headset 1 Remove the earbud tips turn...

Page 119: ...11 1 Copyright 2022 Sony Corporation Turn the microphone part downward and gently tap it about 5 times on a dry cloth etc to remove any water collected inside 3 Leave the headset to dry in room temperature 4 119 ...

Page 120: ...s on the headset Do not allow the headset to remain with water droplets attached in a cold environment as the water may freeze Cleaning the microphone parts Wipe off any dirt on the mesh part of the headset unit with a cloth that has been moistened with water and wrung out tightly Remove the dirt so that it does not push into the mesh part of the headset unit deeply Cleaning the charging ports If ...

Page 121: ... out tightly Remove the dirt so that it does not push into the headset unit deeply C Sound output hole D Groove Drying the headset After cleaning is complete leave the headset to dry thoroughly in room temperature Note When drying the headset if the IR sensors touch the table the headset will be considered worn and the rechargeable battery may continue to be consumed Place the headset units with t...

Page 122: ...anner If the earbud tip is not completely attached the earbud tip may be removed from the headset and the sound quality noise canceling effects and wearability may deteriorate 3 Set the headset in the charging case After maintenance as well as after cleaning and drying the headset be sure to set the headset units in the charging case Be sure to close the lid of the charging case 4 122 ...

Page 123: ...n It may also cause a malfunction Avoid the following situations and be careful not to get moisture or dirt on the headset or charging case If the headset or charging case gets wet or dirty see When the headset or charging case gets wet and clean them as described before use Touching the headset or charging case without wiping your wet hands after doing housework in a kitchen or washing your hands...

Page 124: ...5 035 792 11 1 Copyright 2022 Sony Corporation 124 ...

Page 125: ...ance specifications of the headset apply to The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty To protect the headset and charging case from being damaged Carefully note the precautions below to ensure proper use...

Page 126: ...in case of a malfunction without care are not covered by the free warranty When the charging ports of the headset or charging case get dirty wipe them clean with a soft dry cloth Do not wash pants or shirts with the headset units left in the pockets Turn the microphone part downward and gently tap it about 5 times on a dry cloth etc to remove any water collected inside 3 Leave the headset to dry i...

Page 127: ...If the headset is cracked or deformed refrain from using the headset near water or contact your nearest Sony dealer 5 035 792 11 1 Copyright 2022 Sony Corporation 127 ...

Page 128: ...ontents of the agreement to customers under requirement by the owner of copyright for the software Please access the following URL and read the contents of the license https rd1 sony net help mdr sl 22 Services offered by third parties may be changed suspended or terminated without prior notice Sony does not bear any responsibility in these sorts of situations 5 035 792 11 1 Copyright 2022 Sony Co...

Page 129: ... are trademarks of Google LLC Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Group Corporation and its subsidiaries is under license The LDAC name is a trademark of Sony Group Corporation or its affiliates USB Type C and USB C are registere...

Page 130: ... in the U S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 5 035 792 11 1 Copyright 2022 Sony Corporation 130 ...

Page 131: ...esolve some issues by charging the headset battery Restart the device that is being connected to the headset You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue...

Page 132: ... of the headset Refer to the following and check the setting in the Sony Headphones Connect app Reset the headset Initialize the headset and pair the headset and the device again Related Topic Charging Checking the remaining battery charge Turning on the headset Resetting the headset Initializing the headset to restore factory settings 5 035 792 11 1 Copyright 2022 Sony Corporation Voice Assistant...

Page 133: ...ot be possible beyond this range While charging be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted Reset the headset Initialize the headset and pair the headset and the device again When charging with a USB AC adaptor Make sure that the USB AC adaptor is firmly connected to the AC outlet When using a commercially available USB AC adapt...

Page 134: ...becomes even shorter Depending on the settings for the headset functions and usage conditions the speed of energy consumption for the rechargeable battery may vary between the left and right units However this is not a malfunction When you have finished using the headset be sure to set the headset in the charging case If the headset is placed in the pockets etc the headset recognizes that the head...

Page 135: ...y consumption for the rechargeable battery may vary between the left and right units As a result the charging time of the rechargeable batteries for the left and right units may differ However this is not a malfunction It is recommended to charge in a place with an ambient temperature between 15 C and 35 C 59 F 95 F Efficient charging may not be possible beyond this range When using a commercially...

Page 136: ...phones Connect app use the right unit of the headset You cannot use only the left unit of the headset Depending on the assignment of the touch sensors and or the Voice Assistant setting you may not be able to use only one unit of the headset Refer to the following and check the setting in the Sony Headphones Connect app Depending on the smartphone app or computer application which requires HFP Han...

Page 137: ...Resetting the headset Initializing the headset to restore factory settings 5 035 792 11 1 Copyright 2022 Sony Corporation 137 ...

Page 138: ...ce adjust the volume in the Sony Headphones Connect app Connect the Bluetooth device to the headset once again The sound conduits sound output tubes air holes and microphone part of the headset are not completely watertight If any water droplets are left in the sound conduits air holes or microphone parts the sound level becomes low temporarily but this is not a malfunction See When you have finis...

Page 139: ...a an HFP or HSP Bluetooth connection If the headset connects to the previously connected Bluetooth device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the connected device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the fi...

Page 140: ...tooth device In places with wireless LAN where a microwave oven is used electromagnetic waves are generated etc Where there are other wireless communication audio devices or other people nearby such as in train station premises or on a crowded train If you are enjoying music with your smartphone the situation may be improved by closing unnecessary apps or restarting your smartphone If you are enjo...

Page 141: ...5 035 792 11 1 Copyright 2022 Sony Corporation 141 ...

Page 142: ...fication sound use the Sony Headphones Connect app to turn the setting off If you cover the microphone parts of the left or right unit of the headset or if you grasp the headset unit in your hand a beeping sound feedback may be heard This is not a malfunction If any of this is the case remove your hands etc from the left and right microphones If the Ambient Sound Mode is enabled in a rather noisy ...

Page 143: ...hieve the optimal noise cancellation effect Check that you are wearing the headset properly in your ears Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible The noise canceling function is effective in low frequency ranges such as airplanes trains offices near air conditioning and is not as effective for higher frequencies such as human voices When ...

Page 144: ...is set securely in the charging case When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Restart the connected device such as a smartphone or a computer you use and pair...

Page 145: ...e is in sleep mode cancel the sleep mode Check if the Bluetooth connection has been terminated If terminated make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Charge the charging case Set the headset into the charging case and close the lid of the charging case You may be able to resolve so...

Page 146: ...nger If you tap with your nail or fingertip the headset may not operate If the headset moves when you tap the touch sensor the headset may not operate When you change the assignment of the functions to the touch sensors with the Sony Headphones Connect app confirm on the app that the correct functions are assigned to the touch sensor Charge the charging case Set the headset into the charging case ...

Page 147: ... try the earbud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different The Sony Headphones Connect app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect Check that you are wearing the headset properly in your ears Wear the headset so that the earbud tip is comforta...

Page 148: ...ereo Headset LinkBuds S Earbud tips are damaged or lost To change the earbud tips with new ones purchase the EP EX11 series sold separately 5 035 792 11 1 Copyright 2022 Sony Corporation May not be supported in some countries or regions 148 ...

Page 149: ...bud tip sizes in order from the larger ones to the smaller ones The size of the left and right earbud tips may be different Check that you are wearing the headset properly in your ears If you wear the headset for a long time your ears may start hurting Use the headset while taking breaks periodically Related Topic Replacing the earbud tips Wearing the headset 5 035 792 11 1 Copyright 2022 Sony Cor...

Page 150: ...or about 20 seconds or more After about 15 seconds the indicator orange on the charging case flashes slowly for about 5 seconds Then the indicator on the charging case turns off and the headset will be reset When resetting is complete the indicator orange or green on the charging case lights up for about 3 seconds to show the remaining battery charge of the headset and then turns off 2 Check that ...

Page 151: ...rectly even after resetting initialize the headset to restore factory settings About the instruction manual video Watch the video to find out how to reset https rd1 sony net help mdr mov0048 h_zz Related Topic Initializing the headset to restore factory settings 5 035 792 11 1 Copyright 2022 Sony Corporation 151 ...

Page 152: ...ve the lid of the charging case open 1 Press and hold the initialize button of the charging case for about 15 seconds or more The indicator blue on the charging case repeatedly flashes twice in a row and then the indicator orange starts flashing 2 Release your finger within 5 seconds after the indicator orange on the charging case starts flashing When the initializing is complete the indicator gre...

Page 153: ...ith the Sony Headphones Connect app Note When the remaining battery charge of the charging case is not sufficient the headset will not start initializing Charge the charging case If the indicator green on the charging case does not flash 4 times after performing step the headset has not been initialized Try again from step If you have updated the software after purchasing the headset the software ...

Page 154: ...ge hours may be different depending on the conditions of use Charging temperature 5 C to 35 C 41 F to 95 F Mass Approx 4 8 g 2 0 17 oz 2 Headset including earbud tips M Approx 35 g 1 24 oz Charging case Communication specification Communication system Bluetooth Specification version 5 2 Output Bluetooth Specification Power Class 1 Maximum communication range Line of sight approx 10 m 30 ft 1 Frequ...

Page 155: ... Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch 7th generation iPod touch 6th generation As of February 2022 5 035 792 11 1 Copyright 2022 Sony Corporation The actual range will vary depending on factors such as obstacles between devices magnetic fields around a microwave oven static electricity reception sensitivity antenna s pe...