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Getting help
84
If you use external speakers, check that the speakers are properly connected and the volume is turned
up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that
the batteries are inserted properly and that they are charged.
If you have connected an audio cable to the headphone connector, disconnect the cable.
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the microphone
connector.
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dialing is correct.
In the
Modems Properties
dialog box (
Control Panel
/
Modems
), check that your modem is listed in
the
General
tab, and that the location information is correct on the
Dialing Properties
tab.
If you do not see the
Modems
icon, proceed as follows:
1
In
Control Panel
click
Tools
menu and select
Folder Options…
2
Select the
View
tab.
3
In the
Advanced settings
text box, select the
Display all Control Panel options and all folder
contents
option.
4
Click
OK
.
