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Getting help
82
My computer does not shut down
It is recommended that you shut down your computer using the
Turn Off Computer
command on the Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the
Turn Off
command does not work properly, proceed as follows:
1
Restart the computer by pressing
<Ctrl> + <Alt> + <Delete>
. The
Windows Task Manager
dialog box appears.
2
Click
Shut Down
and then
Turn Off
.
3
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
4
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer locks up
❑
If you suspect one application is locking your system, you can try to stop it. To do this, press
<Ctrl>
+
< Alt>
+
<
Delete>
once, select the application that is locking your system, and then click
End Task
.
❑
If the above method does not work or you do not know which application is locking your system, restart the
computer. On the Windows
®
taskbar, click the
Start
button, click
Turn Off Computer
, and then select
Restart
.
❑
If the above method does not work, press the power button and hold it for at least four seconds. This turns off the
power.
❑
If your computer locks up while playing a CD-ROM or DVD-ROM, stop the CD, and shut down the computer by
pressing
<Ctrl>+<Alt>+<Delete>
, and then click
Turn Off
from the
Shut Down
menu.
