Sony Not
e
book Us
er
G
u
id
e
Getting help
88
About the modem
My internal modem does not work
❑
Check that the phone line is plugged into your computer.
❑
Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a
dial tone.
❑
Check that the phone number the program is dialing is correct.
❑
In the
Phone and Modem Options
dialog box (
Control Panel
/
Phone and Modem Options
), check that your
modem is listed in the
Modems
tab, and that the location information is correct on the
Dialing Rules
tab.
If you do not see the
Phone and Modem Options
icon, proceed as follows:
1
In
Control Panel
click
Switch to Classic View
on the right side.
2
Double-click
Phone and Modem Options
.
The
Phone and Modem Options
dialog box appears.
✍
The modem may not work if you are connected to a PABX.
My modem cannot establish a connection
❑
The modem dialing mode may be incompatible with your telephone line.
❑
The modem may not work properly if you are behind a
P
rivate
A
utomatic
B
ranch e
X
change (PABX).
❑
Make sure that the modem is the only device connected to your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with telephone
equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-
based modems, fax machines, or your Internet Service Provider, check the following:
