Getting Help
Troubleshooting
Sony
Not
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Com
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Gui
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68
My computer
locks up
.
Try restarting the computer. On the Windows taskbar, click the
Start
button, click
Shut Down
, select
Restart
and click
OK
.
If you cannot restart as described in the preceding step, you can restart the
computer by pressing pressing
Ctrl+Alt+Delete
once and then clicking
Shut
Down
in the Windows Task manager.
If the previous step does not work, press the power button and hold it for at least
four seconds. This turns off the power.
If your computer locks up while playing a CD-ROM, stop the CD-ROM, and
restart the computer by pressing
Ctrl+Alt+Delete
and choosing
Shut Down
.
My software program
locks up
or crashes
Contact the software publisher or designated provider for technical support. Please
refer to your Software guide for information on how to contact them.
My mouse does not work
If you are using an external mouse, check that the mouse is plugged into the mouse
connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
My touchpad interprets a single tap as a double-click
Open the
Mouse
icon in the
Control Panel
and change the button assignments in the
Mouse Properties
dialog box. One of the buttons is assigned to the double-click action.
Pressing
Ctrl+Alt+Delete
may result in data loss in files
that are currently open.