Sony Not
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Getting help
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If your problem is fax-related, check that there are no problems with the fax machine you are calling and
that it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not
experiencing technical problems.
If you have a second phone line available, try connecting the modem to that line.
About peripherals
I cannot use DV devices. The message 'DV equipment seems to be disconnected or turned off' appears
Check that the DV device is turned on and that the cables are properly connected.
If you are using multiple i.LINK™ devices, the combination of the connected devices may cause unstable
operation. In this case, turn off the power of all connected devices and disconnect unused devices. Check
the connection and then turn on the power again.
Use manual import/export in DVGate motion if problems occur with third party cameras.
You are strongly advised to use only Sony i.LINK™ cables, as using other brands may cause problems with
the i.LINK™ devices.
I cannot print
Check that the printer cables are correctly connected.
Check that your printer is correctly configured and that you have up-to-date drivers. If needed, contact
your dealer.
The default setting for the printer port mode is correct for most printers. If you cannot print, try
changing the printer port mode. In
Sony Notebook Setup
, select the
Printer
tab. If the printer port
mode is set to
ECP
, change it to
bi-directional
. If the printer port mode is set to
bi-directional
, change
it to
ECP
.
Check the cable to see if you do not have missing of bend pins.
