GB
Suppor
t
Before requesting service
Picture
The screen suddenly turns dark.
If
(Power Save Settings) [Backlight Auto-Off] has
been set, the LCD screen’s backlight will automatically turn
off if the system is left inactive for the set amount of time.
If
(Power Save Settings) [Auto Sleep] has been set,
the system will automatically enter sleep mode if left
inactive for the set amount of time.
The screen is dark and hard to see.
Use the display button on the system top to adjust the
brightness.
Pixels that are not lit or are continuously lit on the screen do
not disappear.
LCD screens are made with highly precise technology, but
in some cases, pixels that are not lit or are continuously lit
may appear on the screen. This is not a system malfunction.
For details, see "Precautions" (
page 8).
The colour of the screen does not look right.
The background colour may be set to change automatically
at the beginning of each month. You can adjust this setting
under
(Theme Settings).
Video cannot be output to the TV.
Check that the video output cable (sold separately) is fully
inserted into the system and the TV.
Some TVs may not be able to output video from the PSP
™
system.
The PSP
™
system outputs in the NTSC video format. If a
display is used which does not support the NTSC video
format, no picture will be displayed. Check with the TV
manufacturer for details.
When video is output to a TV, black bars are displayed on
the sides (or top and bottom) of the image.
Because the size of the video image output to the TV for
games or Internet browser screens is predetermined,
horizontal or vertical black bars may be displayed at the
edges of the image.
When the PSP
™
system is connected to a TV, the PSP
™
system screen suddenly goes dark.
If
(Connected Display Settings) [Screensaver] has
been set, the screensaver will be automatically activated if
no operations are performed for a certain period of time.
Sound
There is no sound.
Check that the volume on the system is not set to zero. Try
raising the volume by pressing the button on the
top of the system.
Check that the mute setting on the system is not on. Press
the sound button on the top of the system to clear the mute
setting.
