GB
Suppor
t
Before requesting service
The system does not recognise a video file.
Video data of types that are not compatible with the PSP
™
system will not be recognised.
If the file name or folder name is changed, or if the file or
folder is moved to another location using a PC, the system
may not recognise it.
Music
Music does not play.
The playback methods may be limited for some music data
that is distributed through the Internet. In such cases, the
data may not be able to be played on the PSP
™
system.
The system does not recognise a music file.
Check that the music data is saved in the correct folder. For
details, refer to the online user’s guide (
page 7).
Music data of types that are not compatible with the PSP
™
system will not be recognised.
To play WMA format data, you must first activate
(System Settings) [Enable WMA Playback].
Photo
Images do not display.
Depending on the image data size, certain images may not
be viewable.
If images are edited using a PC, they may not be viewable.
The system does not recognise an image file.
Check that the data is saved in the correct folder. For
details, refer to the online user’s guide (
page 7).
If the file name or folder name is changed, the system may
not recognise it.
Images that are not compatible with the PSP
™
system will
not be recognised.
Network
A connection to the network cannot be established.
Check that the WIRELESS switch on the left side of the
system is turned on.
If
(Power Save Settings) [WLAN Power Save] is set
to [On], you may not be able to transmit data correctly.
There may be too much distance between the system and
the access point or, when in ad hoc mode, between the
system and the other player’s system.
Check that the network settings are correct. Refer to the
instructions supplied with the network equipment and by
your Internet service provider to make the correct network
settings.
Depending on the access point setting, you may need to
enter the system’s MAC address. You can check the MAC
address under
(System Settings) [System
Information].
When communicating with another system in ad hoc mode,
both systems must be set to the same channel. You can
check the currently set channel under
(Network
Settings) [Ad Hoc Mode].
