33
Troubleshooting
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Symptom
Solution
Audio/Video is out of sync.
• Try changing channels.
• Press the PAUSE button on the Remote Control, press the BACK button to
move back a frame or two, then press PAUSE again to resume play.
• Press the MENU button to go to the DIRECTV Menu, then press the LIVE
TV button to return to live television.
• Disconnect the AC power cord, wait 15 seconds, then connect the AC
power cord again.
• If you are using your stereo to reproduce the audio portion of the program,
it must be hooked up to the Satellite Receiver to avoid an audio/video
delay.
I do not see the Welcome Screen when I
turn on my Satellite Receiver for the
first time.
• If you are using Composite Video and L/R Audio cables or S-Video cables,
make sure your TV is displaying the appropriate video source. You may
need to use the “Input”, “Source”, “Select”, or TV/Video” button on your
TV to change video sources. If you are having trouble changing the video
source, refer to the instructions that came with your TV.
• If you used coaxial RF cable to connect your Satellite Receiver, make sure
you are viewing the same channel (3 or 4) that you selected using the
switch on the back of your Satellite Receiver.
• If your Satellite Receiver is connected to a VCR using coaxial RF cable,
make sure the VCR’s input is set to the same channel (3 or 4) that you
selected using the switch on the back of your Satellite Receiver.
• If your Satellite Receiver is connected to an A/V receiver or switch box, try
connecting it directly to the TV instead.
• Make sure cables are connected from the output jack of one device to the
input jack of another device. Cables should never be connected from
output jack to output jack or input jack to input jack.
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