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Troubleshooting
Troubleshooting
DIRECTV, TiVo and Sony are dedicated to providing you with quality support
and customer service. If you have any questions or difficulties, first refer to the
troubleshooting section in each manual. If you still need help, see below for
the appropriate customer service department to contact:
Contact Sony at 1-877-585-SONY (7669) if you need assistance with:
• Connecting your Satellite Receiver with your TV and other A/V
equipment.
• Initial Guided Setup difficulties (e.g. phone calls failing).
• Programming the Remote Control to control your TV or A/V equipment.
• A system that does not function properly after restart.
• Questions about your Limited Warranty.
Contact DIRECTV and TiVo customer support at 1-800-DIRECTV (347-3288) if
you need assistance with:
• Activating DIRECTV
®
programming.
• Activating or using a feature of the TiVo Service.
• Getting correct Program Guide data.
• Understanding an on-screen message from TiVo regarding your TiVo
Service account.
You can also refer to the FAQ’s listed in the web sites below.
DIRECTV: http://www.directv.com
TiVo: http://www.tivo.com
Sony: http://www.sony.com/service or email at custserv@info.sel.sony.com
When you call DIRECTV, you will need to reference your account number
and/or Access Card number.
When you call either DIRECTV or Sony, you will need to reference your model
and serial number located on the inside of the back cover of the Viewer’s
Guide.
