1-21
91
Troubleshooting
Ad
ditional Inf
o
rmation
Sound
There is no sound.
• Re-connect the connecting cord securely.
• The connecting cord is damaged.
• The player is connected to the wrong input jack on the
amplifier (receiver) (page 15).
• The amplifier (receiver) input is not correctly set.
• The player is in pause mode or in Slow-motion Play
mode.
• The player is in fast forward or fast reverse mode.
• If the audio signal does not come through the DIGITAL
AUDIO OUT (OPTICAL or COAXIAL) jack, check the
audio settings (page 49).
Sound is noisy.
• When playing a CD with DTS sound tracks, noise will
come from the LINE OUT L/R (AUDIO) jacks (page 32)
or DIGITAL OUT (OPTICAL or COAXIAL) jack.
The sound volume is low.
• The sound volume is low on some DVDs. The sound
volume may improve if you set “Audio DRC” to “TV
Mode” (page 50).
Operatio
n
The disc does not play.
• The disc is turned over.
• Insert the disc with the playback side facing down on the
disc tray.
• The disc is skewed.
• The player cannot play certain discs (page 8).
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player (page 3).
• The player cannot play CD-Rs, CD-RWs, DVD-Rs, or
DVD-RWs (video mode) that are not finalized (page 9).
• Make sure the TV / DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with SELECT DVD/
VIDEO button.
The MP3 audio track cannot be
played (page 74).
• The DATA CD is not recorded in the MP3 format that
conforms to ISO9660 Level 1/Level 2 or Joliet.
• The MP3 audio track does not have the extension “.MP3.”
• The data is not formatted in MP3 even though it has the
extension “.MP3.”
• The data is not MPEG1 Audio Layer 3 data.
• The player cannot play audio tracks in MP3PRO format.
The title of the MP3 audio album or
track is not correctly displayed.
• The player can only display numbers and alphabet. Other
characters are displayed as asterisks.
The disc does not start playing from
the beginning.
• Program play, random play, or repeat play, has been
selected (pages 65, 67, 68).
• Resume play has taken effect (page 31).
The player starts playing the disc
automatically.
• The disc features an auto playback function.
Playback stops automatically.
• While playing discs with an auto pause signal, the player
stops playback at the auto pause signal.
You cannot perform some functions
such as stop, search, slow-motion
play, repeat play, random play, or
program play.
• Depending on the disc, you may not be able to do some
operations. See the operating manual that comes with the
disc.
Symptom
Remedy
continued
92
Troubleshooting
Operation
The language for the sound track
cannot be changed.
• Try using the DVD’s menu instead of the direct selection
button on the remote (page 60).
• Multilingual tracks are not recorded on the DVD being
played.
• The DVD prohibits the changing of the language for the
sound track.
The subtitle language cannot be
changed or turned off.
• Try using the DVD’s menu instead of the direct selection
button on the remote (page 60).
• Multilingual subtitles are not recorded on the DVD being
played.
• The DVD prohibits the changing of the subtitles.
The angles cannot be changed.
• Try using the DVD’s menu instead of the direct selection
button on the remote (page 60).
• Multi-angles are not recorded on the DVD being played.
• The DVD prohibits changing of the angles.
The player does not operate properly.
• When static electricity, etc., causes the player to operate
abnormally, unplug the player.
Symptom
Remedy
90
Troubleshooting
Troubleshooting
If you have any questions or problems not covered below, please consult your nearest Sony
dealer.
General Troubleshooting
DVD Troubleshooting
Symptom
Remedy
Po
w
e
r
The
?
/
1
switch does not function.
• Connect the AC power cord securely.
The power is turned on but the DVD-
VCR does not operate.
• Moisture condensation has occurred. Turn the power off,
unplug the AC power cord and leave the DVD-VCR to
dry for over three hours.
Cloc
k
The clock has stopped and “--:--”
appears in the display window.
• The clock stops if the DVD-VCR is disconnected from
the wall outlet. Reset the clock (and timer).
Ot
h
e
rs
The remote commander does not
function.
• Make sure you are pointing the remote commander at the
remote sensor on the DVD-VCR.
• Replace all the batteries in the remote commander with
new ones if they are weak.
• Make sure the TV / DVD·VIDEO switch is set correctly.
• Select correctly VIDEO or DVD with the SELECT DVD/
VIDEO button.
The tracking meter does not appear
on the screen.
• The recording condition of the tape is very poor and
tracking cannot be adjusted.
You cannot control other TVs.
• Set your TV’s code number. The code number may
change when you replace the batteries of the remote
commander.
Symptom
Remedy
Picture
There is no picture/picture noise
appears.
• Re-connect the connecting cord securely.
• The connecting cords are damaged.
• Check the connection to your TV (page 14) and switch
the input selector on your TV so that the signal from the
player appears on the TV screen.
• The disc is dirty or flawed.
• If the picture output from your player goes through your
VCR to get to your TV or if you are connected to a
combination TV/VIDEO player, the copy-protection
signal applied to some DVD programs could affect
picture quality. If you still experience problems even
when you connect your player directly to your TV, please
try connecting your player to your TV’s S VIDEO input
(page 47).
Even though you set the aspect ratio
in “TV Type” of the “SCREEN
SETUP” menu the picture does not
fill the screen.
• The aspect ratio of the disc is fixed on your DVD.
There is no picture from your VCR
connected to the LINE IN jacks.
• The DVD player must be in standby mode to view
pictures from your VCR.
93
Troubleshooting
Ad
ditional Inf
o
rmation
VCR Troubleshooting
Symptom
Remedy
Pla
y
bac
k
The playback picture does not appear
on the TV screen.
• Make sure the TV is set to the channel for the VCR. If
you are using a monitor, set it to video input.
The picture is not clear.
• Adjust the tracking with the TR/– buttons.
• The video heads are dirty (see the last page of
“Troubleshooting”). Clean the video heads using the
Sony T-25CLD or T-25CLDR video head cleaning
cassette. If these cleaning cassettes are not available in
your area, have the heads cleaned at your nearest Sony
dealer (a standard service fee will be charged). Do not
use a commercially available liquid type cleaning
cassette, as it may damage the video heads.
• The video heads may have to be replaced. Consult your
local Sony dealer for more information.
The picture rolls vertically during
picture search.
• Adjust the vertical hold control on the TV or monitor.
The picture has no sound.
• The tape is defective.
• If you made A/V connections, check the audio cord
connection.
Rec
or
d
ing
A TV program does not appear on
the TV screen.
• Make sure the TV is set to the channel for the VCR. If
you are using a monitor, set it to video input.
• Select the correct source with the INPUT SELECT or
CH +/– buttons. Select a channel number when recording
TV programs; select “L1” or “L2” when recording from
other equipment.
TV reception is poor.
• Adjust the TV antenna.
The tape starts playing as soon as it is
inserted.
• The safety tab has been removed. To record on this tape,
cover the tab hole.
The tape is ejected when you press
z
REC.
• Check that the safety tab has not been removed.
Nothing happens when you press
z
REC.
• Make sure the tape is not at its end.
Timer recor
ding
The timer does not operate.
• Check that the clock is set.
• Make sure a tape has been inserted.
• Check that the safety tab has not been removed.
• Make sure the tape is not at its end.
• Make sure a program has been set for timer recording.
• Make sure your timer settings are past the current time.
• Check that the cable box is turned on.
• The clock stops if the DVD-VCR is disconnected from
the wall outlet for more than one minute. Reset the clock
and timer.
• Turn the power off and unplug the AC power cord.
Ot
her
s
A tape cannot be inserted.
• Check that a tape is not already in the tape compartment.
The VCR mecanism needs to be
cleaned.
• Clean the cabinet, panel and controls with a dry, soft
cloth, or a soft cloth slightly moistened with a mild
detergent solution. Do not use any type of solvent, such
as alcohol or benzine.
continued
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